Hostess

jobr.pro; Dubai; On-site; AED 89,280 - 133,920; Full time

Benefits offered by this job

Employee benefit card for discounted rates

Learning programs through Academies

Opportunity to develop talent globally

Participation in Corporate Social Responsibility activities

Job summary

jobr.pro is looking for a dedicated professional for a hospitality role in Dubai. The successful candidate will maintain high standards of customer service and ensure guest satisfaction during their dining experience.

This position requires a diploma in vocational hospitality and offers opportunities for growth through learning programs and employee benefits including discounted rates at Accor worldwide.

Qualifications

• Fresher or 1 year of experience in 4-5 star hotel.
• Must maintain high standards of personal appearance and hygiene.

Responsibilities

• Maintain complete knowledge of dining room layout and service procedures.
• Greet and seat guests, ensuring satisfaction with their table.
• Handle guest complaints promptly and effectively.
• Promote food and beverage outlets to customers.

Skills

Customer service skills

Communication skills

Flexibility

Education

Diploma or degree in vocational hospitality

Job description

Job Description

• Maintain complete knowledge of Dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code
• Restaurant reservation procedures
• Daily house count, arrivals, departures, VIP’s
• Scheduled in-house group activities, locations and times
• All department policies / service procedures
• Answer telephone within 3 rings, using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation /cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments, ensuring compliance to departmental standards.
• Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book, pre-assign designated tables and follow up on all special requests.
• Greet the guests at the entrance of the restaurant
• Seat Guest accordingly to floor plan / being fair to each waiter.
• Show guests their table which has been designated to them
• Ensure that the guests are pleased with their table.
• Present the open menu to the guest.
• Ensure that the tables are set to the best service of the guest.
• Anticipate heavy business times and organize procedures to handle waiting lines.
• Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
• Maintain positive guest relations at all times.
• Be familiar with hotel services / activities to respond to guest inquiries accurately.
• Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
• Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.
• Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
• Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
• Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.
• Promote a cooperative working climate, maximizing productivity and quality.
• Do table visits systematically at each meal period to ensure guest satisfaction.
• Promote F&B Outlets to each customer in down time.
• Successful completion of the training process.
• To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.
• To assist in Menu printing.
• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly, courteous and professional service at all times.
• To maintain good working relationships with colleagues and all other departments.
• To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with local legislation as required
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.

Qualifications

• Diploma or degree in vocational hospitality
• Fresher or 1 year of experience in 4-5 star hotel

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21