Response Center Operator Autonomous Vehicles

TALENTMATE; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

TALENTMATE is seeking a Response Center Operator in Dubai to monitor the real-time status of autonomous vehicles and coordinate timely responses to incidents and emergencies.

The role requires strong situational awareness, clear communication, and the ability to respond quickly and accurately to evolving situations. You will work with ground teams to manage incidents and maintain thorough records.

Qualifications

• Experience in control room or fleet monitoring preferred.
• Strong situational awareness and decision-making.
• Ability to stay calm and focused during incidents.
• Excellent communication and coordination skills.
• Experience in transportation or mobility operations advantageous.

Responsibilities

• Monitor real-time status of autonomous vehicles.
• Identify and respond to accidents and incidents.
• Dispatch emergency work orders to ground teams.
• Coordinate on-site response with operations.
• Escalate incidents per procedures.
• Maintain clear communication with ground teams.
• Follow map interruption processes.
• Track incident progress to resolution or escalation.
• Maintain records of incidents and actions.
• Adhere to established emergency response procedures.

Skills

Situational awareness

Communication

Decision making

Calm under pressure

Computer literacy

Monitoring systems

Escalation procedures

Fleet/Operational monitoring

Tools

Monitoring software

Job description

Job Description

Role Overview

We are seeking a Response Center Operator to monitor the operational status of autonomous vehicles and coordinate the appropriate response to incidents, accidents and other operational emergencies.

The position requires strong situational awareness, clear communication and the ability to respond quickly and accurately to developing situations.

Key Responsibilities

• Monitor the real-time operational status of autonomous vehicles.
• Identify and respond to traffic accidents, emergencies and operational incidents.
• Rapidly dispatch emergency work orders to relevant ground support teams.
• Coordinate on-site response activities with operational teams.
• Escalate incidents in accordance with established procedures.
• Maintain clear communication with ground teams during incidents.
• Execute map interruption processes in accordance with operational guidelines.
• Monitor incident progress through to appropriate resolution or escalation.
• Maintain accurate records of incidents, actions and responses.
• Follow established emergency response and operational procedures at all times.

Candidate Profile

• Previous experience in a control room, command centre, emergency response centre, fleet monitoring environment or similar operation is preferred.
• Strong situational awareness and decision-making ability.
• Ability to remain calm and focused during incidents or emergencies.
• Excellent communication and coordination skills.
• Strong computer literacy and ability to work with monitoring systems.
• Ability to follow escalation procedures accurately.
• Experience within transportation, automotive, logistics or mobility operations would be advantageous.

Job Details

Role Level: Associate Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.qureos.com/ Job Function: Call Center Operations Company Industry/

Sector: Software Development

What We Offer

About The Company

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