Response Center Operator

TradesApp; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

TradesApp in Dubai is seeking a Response Center Operator to monitor the autonomous vehicle status and coordinate responses to incidents.

You will maintain situational awareness, communicate clearly, dispatch work orders, and escalate per procedures while keeping detailed incident records.

Role requires calm under pressure, strong teamwork, and proficiency with monitoring systems in a fast-paced mobility operations environment.

Qualifications

• Previous experience in a control room or emergency response centre.
• Strong situational awareness and decision-making.
• Ability to remain calm and focused during incidents.
• Excellent communication and coordination skills.
• Experience with monitoring systems and fleet operations is a plus.

Responsibilities

• Monitor the real-time operational status of autonomous vehicles.
• Identify and respond to traffic accidents, emergencies and operational incidents.
• Rapidly dispatch emergency work orders to relevant ground support teams.
• Coordinate on-site response activities with operational teams.
• Escalate incidents in accordance with established procedures.
• Maintain clear communication with ground teams during incidents.
• Execute map interruption processes in accordance with operational guidelines.
• Monitor incident progress through to appropriate resolution or escalation.
• Maintain accurate records of incidents, actions and responses.
• Follow established emergency response and operational procedures at all times.

Skills

Situational awareness

Decision making

Calm under pressure

Communication

Coordination

Computer literacy

Escalation procedures

Tools

Monitoring systems

Job description

Job Description:

Role Overview

We are seeking a Response Center Operator to monitor the operational status of autonomous vehicles and coordinate the appropriate response to incidents, accidents and other operational emergencies.

The position requires strong situational awareness, clear communication and the ability to respond quickly and accurately to developing situations.

Key Responsibilities

• Monitor the real-time operational status of autonomous vehicles.

• Identify and respond to traffic accidents, emergencies and operational incidents.

• Rapidly dispatch emergency work orders to relevant ground support teams.

• Coordinate on-site response activities with operational teams.

• Escalate incidents in accordance with established procedures.

• Maintain clear communication with ground teams during incidents.

• Execute map interruption processes in accordance with operational guidelines.

• Monitor incident progress through to appropriate resolution or escalation.

• Maintain accurate records of incidents, actions and responses.

• Follow established emergency response and operational procedures at all times.

Candidate Profile

• Previous experience in a control room, command centre, emergency response centre, fleet monitoring environment or similar operation is preferred.

• Strong situational awareness and decision-making ability.

• Ability to remain calm and focused during incidents or emergencies.

• Excellent communication and coordination skills.

• Strong computer literacy and ability to work with monitoring systems.

• Ability to follow escalation procedures accurately.

• Experience within transportation, automotive, logistics or mobility operations would be advantageous.

Requirements: