Response Center Operator – Autonomous Vehicles

Qureos; Dubai Emirate; On-site; AED 156,000 - 268,000; Full time

Job summary

Qureos seeks a Response Center Operator to monitor autonomous vehicle operations and coordinate responses to incidents and emergencies. The role requires swift, accurate situational assessment and clear, proactive communication with ground teams.

Responsibilities include monitoring real-time status, dispatching work orders, coordinating on-site activities, and escalating incidents according to procedures while maintaining detailed records and adherence to emergency protocols.

Qualifications

• Strong situational awareness and decision-making ability.
• Excellent communication and coordination skills.
• Ability to remain calm and focused during incidents or emergencies.
• Strong computer literacy and ability to work with monitoring systems.

Responsibilities

• Monitor real-time operational status of autonomous vehicles.
• Identify and respond to traffic accidents, emergencies and incidents.
• Rapidly dispatch emergency work orders to ground support teams.
• Coordinate on-site response activities with operational teams.
• Escalate incidents per procedures.
• Maintain clear communication with ground teams during incidents.
• Execute map interruption processes per guidelines.
• Monitor incident progress to resolution or escalation.
• Maintain accurate incident records and actions.

Skills

Situational awareness

Decision making

Communication

Calm under pressure

Team coordination

Monitoring systems

Computer literacy

Job description

Role Overview

We are seeking a Response Center Operator to monitor the operational status of autonomous vehicles and coordinate the appropriate response to incidents, accidents and other operational emergencies. The position requires strong situational awareness, clear communication and the ability to respond quickly and accurately to developing situations.

Key Responsibilities

• Monitor the real-time operational status of autonomous vehicles.
• Identify and respond to traffic accidents, emergencies and operational incidents.
• Rapidly dispatch emergency work orders to relevant ground support teams.
• Coordinate on-site response activities with operational teams.
• Escalate incidents in accordance with established procedures.
• Maintain clear communication with ground teams during incidents.
• Execute map interruption processes in accordance with operational guidelines.
• Monitor incident progress through to appropriate resolution or escalation.
• Maintain accurate records of incidents, actions and responses.
• Follow established emergency response and operational procedures at all times.

Candidate Profile

• Previous experience in a control room, command centre, emergency response centre, fleet monitoring environment or similar operation is preferred.
• Strong situational awareness and decision-making ability.
• Ability to remain calm and focused during incidents or emergencies.
• Excellent communication and coordination skills.
• Strong computer literacy and ability to work with monitoring systems.
• Ability to follow escalation procedures accurately.
• Experience within transportation, automotive, logistics or mobility operations would be advantageous.