Resident Engineer

GCG Enterprise Solutions; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

GCG Enterprise Solutions in Abu Dhabi is seeking a skilled service engineer to install, configure, and maintain MFPs, printers, and related document management equipment at customer sites. You will diagnose hardware and software faults, replace components, and install firmware and drivers, ensuring devices meet client requirements and SLAs.

The role requires 2–5 years of relevant experience, a technical diploma or degree, and knowledge of TCP/IP networks and Windows printing environments.

Qualifications

• Diploma or Bachelor’s degree in Electrical/Electronics/Computer/IT or related technical discipline.
• 2–5 years of relevant experience with printers, MFPs, copiers, scanners, and MPS software.
• Strong knowledge of MFPs/printers, networking basics (TCP/IP, DHCP, DNS) and Windows printing environments.

Responsibilities

• Install, configure, commission, and test new MFPs and printers at customer locations.
• Conduct preventive maintenance and routine inspections.
• Diagnose and resolve hardware and software faults; replace defective components.
• Analyze error codes to identify root causes and perform repairs.
• Install firmware, drivers, and embedded software; ensure devices meet customer requirements.
• Attend service calls and resolve issues in line with SLAs.

Skills

MFP/Printer knowledge

Networking basics

Windows printing environments

Education

Diploma or Bachelor's degree in Electrical/Electronics/Computer/IT

Job description

Established in 1982 as a leading Office Automation Solutions provider for the UAE and the wider region, GCG Enterprise Solutions is a turnkey tech solutions provider offering Print Solutions, IT Services, AV and Digital Transformation Solutions. Partnering with leading technology vendors, GCG creates bespoke solutions and services for key industry sectors.

Job Description

JOB SUMMARY

Responsible for the installation, commissioning, preventive maintenance, troubleshooting, repair, and technical support of Multi-Function Printers (MFPs), printers, scanners, and related document management equipment at customer sites. The position involves diagnosing hardware and software, carrying out corrective and preventive maintenance; replacing defective components and consumables; installing firmware and software; and configuring devices according to customer requirements.

Duties & Responsibilities

• Install, configure, commission, and test new MFPs and printers at customer locations.
• Conduct preventive maintenance
• Diagnose and resolve Hardware and software related faults.
• Analyze machine error codes and diagnostic information to identify root causes.
• Repair and replace defective components, assemblies, and parts.
• Install and update firmware, drivers, and Embedded software.
• Attend breakdown/service calls and ensure timely resolution in line with agreed SLAs.
• Conduct routine machine inspections and identify potential failures before they occur.
• Maintain adequate control of assigned spare parts, consumables, tools, and equipment.
• Record parts replaced and service activities accurately in the service management system.
• Complete service reports, maintenance checklists, meter readings, and other required documentation.

Qualifications

Education

Diploma or Bachelor's degree in Electrical Engineering, Electronics Engineering, Computer Engineering, Information Technology, or a related technical discipline.

Experience

Additional Information

2–5 years of relevant experience in printer, MFP, copier, scanner, basic network troubleshooting and MPS Software.

Skills & Abilities

• Strong knowledge of MFP/printer
• Knowledge of TCP/IP, DHCP, DNS, network printing, and basic network troubleshooting.
• Knowledge of Windows printing environments and printer drivers.

Accountabilities

• Minimise unnecessary repair and replacement costs through effective troubleshooting and preventive maintenance.
• Achieve agreed service KPIs and SLAs.
• Ensure accurate service reports and documentation.
• Maintain high customer satisfaction.