Field Technical Engineer - Printers & MFPs

Ghobash Group

Abu Dhabi

On-site

AED 100,000 - 167,000

Full time

6 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

GCG Enterprise Solutions is seeking a skilled technician to handle installation, commissioning, preventive maintenance, and support of MFPs, printers, and related equipment at customer sites. The role requires diagnosing hardware and software issues, replacing components, and configuring devices to meet customer requirements.

The incumbent will perform firmware updates, attend service calls, and maintain service records with accurate documentation.

Qualifications

Diploma or Bachelor's degree in Electrical Engineering, Electronics Engineering, Computer Engineering, Information Technology, or a related technical discipline.
2–5 years of relevant experience in printer, MFP, copier, scanner, basic network troubleshooting and MPS Software.
Strong knowledge of MFP/printer and related equipment.
Knowledge of TCP/IP, DHCP, DNS, network printing, and basic network troubleshooting.
Knowledge of Windows printing environments and printer drivers.

Responsibilities

Install, configure, commission, and test new MFPs and printers at customer locations.
Conduct preventive maintenance.
Diagnose and resolve hardware and software faults.
Analyze machine error codes and diagnostic information to identify root causes.
Repair and replace defective components, assemblies, and parts.
Install and update firmware, drivers, and Embedded software.
Attend breakdown/service calls and ensure timely resolution in line with agreed SLAs.
Record parts replaced and service activities accurately in the service management system.
Complete service reports, maintenance checklists, meter readings, and other required documentation.