Field Engineer: MFP & Printer Systems

GCG Enterprise Solutions; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

GCG Enterprise Solutions in Abu Dhabi is seeking a skilled service engineer to install, configure, and maintain MFPs, printers, and related document management equipment at customer sites. You will diagnose hardware and software faults, replace components, and install firmware and drivers, ensuring devices meet client requirements and SLAs.

The role requires 2–5 years of relevant experience, a technical diploma or degree, and knowledge of TCP/IP networks and Windows printing environments.

Qualifications

• Diploma or Bachelor’s degree in Electrical/Electronics/Computer/IT or related technical discipline.
• 2–5 years of relevant experience with printers, MFPs, copiers, scanners, and MPS software.
• Strong knowledge of MFPs/printers, networking basics (TCP/IP, DHCP, DNS) and Windows printing environments.

Responsibilities

• Install, configure, commission, and test new MFPs and printers at customer locations.
• Conduct preventive maintenance and routine inspections.
• Diagnose and resolve hardware and software faults; replace defective components.
• Analyze error codes to identify root causes and perform repairs.
• Install firmware, drivers, and embedded software; ensure devices meet customer requirements.
• Attend service calls and resolve issues in line with SLAs.

Skills

MFP/Printer knowledge

Networking basics

Windows printing environments

Education

Diploma or Bachelor's degree in Electrical/Electronics/Computer/IT

Job description

GCG Enterprise Solutions in Abu Dhabi is seeking a skilled service engineer to install, configure, and maintain MFPs, printers, and related document management equipment at customer sites. You will diagnose hardware and software faults, replace components, and install firmware and drivers, ensuring devices meet client requirements and SLAs.

The role requires 2–5 years of relevant experience, a technical diploma or degree, and knowledge of TCP/IP networks and Windows printing environments.