Reservations Specialist — Drive Occupancy & Guest Experience

InterContinental Hotels Group; Abu Dhabi; Sur place; AED 72 000 - 108 000; Plein temps

Avantages offerts par ce poste

Staff discounts

Training programs

Résumé du poste

InterContinental Dubai Marina Hotel & Residences is seeking a Reservations Agent to manage inquiries via phone, email and online channels, and to process reservations in line with brand standards. You will maximize occupancy through up-selling and maintain accurate guest profiles and billing instructions.

Collaborating with Front Office, Sales and Revenue teams, you will ensure seamless communication, stay informed on rates and promotions, and deliver courteous, professional service to diverse

Qualifications

• 2+ years in a similar role.
• Strong communication skills and ability to stay calm under pressure.
• Passion for hospitality with a focus on guest satisfaction.
• Positive and approachable personality.

Responsabilités

• Handle all reservation inquiries via phone, email, and online channels promptly and professionally.
• Process reservations in accordance with hotel standards and brand guidelines.
• Maximize room occupancy and revenue by using up-selling and cross-selling techniques.
• Maintain up-to-date knowledge of room types, rates, promotions, packages, and hotel facilities.
• Ensure accuracy in guest profiles, billing instructions, and special requests.
• Assist with group bookings and coordinate with Sales & Events for special requirements.
• Liaise closely with Front Office, Sales, and Revenue teams to ensure seamless communication.
• Monitor availability and adjust reservations accordingly to optimize room inventory.
• Resolve guest issues and requests in a timely and courteous manner.
• Maintain accurate records and reports as required by management.
• Maintain confidentiality of guest and hotel information at all times.

Connaissances

Communication skills

Guest satisfaction

Hospitality

Description du poste

InterContinental Dubai Marina Hotel & Residences is seeking a Reservations Agent to manage inquiries via phone, email and online channels, and to process reservations in line with brand standards. You will maximize occupancy through up-selling and maintain accurate guest profiles and billing instructions.

Collaborating with Front Office, Sales and Revenue teams, you will ensure seamless communication, stay informed on rates and promotions, and deliver courteous, professional service to diverse