Luxury Reservations Specialist

Kimpton; United Arab Emirates; On-site; AED 55,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Career development

Job summary

InterContinental Dubai Marina Hotel & Residences is seeking a Reservations Agent to join our dynamic team in Dubai. You will handle inquiries, process reservations, and help maximise occupancy while delivering exceptional guest service.

Ideal candidates have 2+ years in a similar role, strong communication, and a passion for hospitality. You’ll work with a supportive team in a luxury five-star setting, with staff discounts, mentoring, and clear pathways for career growth.

Qualifications

• 2+ years in a similar reservations role.
• Strong communication and ability to stay calm under pressure.
• Passion for hospitality and guest satisfaction.
• Positive and approachable personality.

Responsibilities

• Handle reservation inquiries via phone, email, and online channels promptly and professionally.
• Process reservations in accordance with hotel standards and brand guidelines.
• Maximize room occupancy and revenue by using up-selling and cross-selling techniques.
• Maintain up-to-date knowledge of room types, rates, promotions, packages, and hotel facilities.
• Ensure accuracy in guest profiles, billing instructions, and special requests.
• Assist with group bookings and coordinate with Sales & Events for special requirements.
• Liaise closely with Front Office, Sales, and Revenue teams to ensure seamless communication.
• Monitor availability and adjust reservations accordingly to optimize room inventory.
• Resolve guest issues and requests in a timely and courteous manner.
• Maintain accurate records and reports as required by management.
• Maintain confidentiality of guest and hotel information at all times.

Skills

Communication skills

Calm under pressure

Guest satisfaction

Hospitality mindset

Job description

InterContinental Dubai Marina Hotel & Residences is seeking a Reservations Agent to join our dynamic team in Dubai. You will handle inquiries, process reservations, and help maximise occupancy while delivering exceptional guest service.

Ideal candidates have 2+ years in a similar role, strong communication, and a passion for hospitality. You’ll work with a supportive team in a luxury five-star setting, with staff discounts, mentoring, and clear pathways for career growth.