Reservations Agent at InterContinental Dubai Marina

Kimpton; United Arab Emirates; On-site; AED 55,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Career development

Job summary

InterContinental Dubai Marina Hotel & Residences is seeking a Reservations Agent to join our dynamic team in Dubai. You will handle inquiries, process reservations, and help maximise occupancy while delivering exceptional guest service.

Ideal candidates have 2+ years in a similar role, strong communication, and a passion for hospitality. You’ll work with a supportive team in a luxury five-star setting, with staff discounts, mentoring, and clear pathways for career growth.

Qualifications

• 2+ years in a similar reservations role.
• Strong communication and ability to stay calm under pressure.
• Passion for hospitality and guest satisfaction.
• Positive and approachable personality.

Responsibilities

• Handle reservation inquiries via phone, email, and online channels promptly and professionally.
• Process reservations in accordance with hotel standards and brand guidelines.
• Maximize room occupancy and revenue by using up-selling and cross-selling techniques.
• Maintain up-to-date knowledge of room types, rates, promotions, packages, and hotel facilities.
• Ensure accuracy in guest profiles, billing instructions, and special requests.
• Assist with group bookings and coordinate with Sales & Events for special requirements.
• Liaise closely with Front Office, Sales, and Revenue teams to ensure seamless communication.
• Monitor availability and adjust reservations accordingly to optimize room inventory.
• Resolve guest issues and requests in a timely and courteous manner.
• Maintain accurate records and reports as required by management.
• Maintain confidentiality of guest and hotel information at all times.

Skills

Communication skills

Calm under pressure

Guest satisfaction

Hospitality mindset

Job description

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join InterContinental Dubai Marina Hotel & Residences as Reservations Agent.

InterContinental Dubai Marina is a Five Star luxury hotel & residence in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

A little taste of your day-to-day:

Your role will include but not be limited to:

• Handle all reservation inquiries via phone, email, and online channels promptly and professionally.
• Process reservations in accordance with hotel standards and brand guidelines.
• Maximize room occupancy and revenue by using up-selling and cross-selling techniques.
• Maintain up-to-date knowledge of room types, rates, promotions, packages, and hotel facilities.
• Ensure accuracy in guest profiles, billing instructions, and special requests.
• Assist with group bookings and coordinate with Sales & Events for special requirements.
• Liaise closely with Front Office, Sales, and Revenue teams to ensure seamless communication.
• Monitor availability and adjust reservations accordingly to optimize room inventory.
• Resolve guest issues and requests in a timely and courteous manner.
• Maintain accurate records and reports as required by management.
• Maintain confidentiality of guest and hotel information at all times.

Why you will love this job:

• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• 2+ years in a similar role.
• Strong communication skills and ability to stay calm under pressure.
• Passion for hospitality with a focus on guest satisfaction.
• Positive and approachable personality.

What you can expect from us:

We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.