Reservations & Guest Services Specialist

IHG Hotels & Resorts; Dubai Emirate; Presencial; AED 89 000 - 134 000; Tempo integral

Resumo da oferta

Crowne Plaza Dubai Marina, part of IHG Hotels & Resorts, is seeking a Reservations Assistant to maximize hotel occupancy by accurately handling reservations and delivering exceptional guest service in a busy, upscale setting.

You will download bookings, respond to guest inquiries, manage VIP requests, and maintain knowledge of rates, room types, and competition. Collaborate with sales to convert inquiries into confirmed business.

Qualificações

• Experience working in a hotel reservations role is preferred.
• Excellent guest service and communication skills.
• Ability to work under pressure in a fast-paced hotel environment.

Responsabilidades

• Download bookings from external reservation systems
• Answer guest inquiries about hotel services, facilities, hours of operation, and local area & attractions
• Ensure all VIP and special requests are handled efficiently and accurately
• Have full knowledge of all rates, room types, overall hotel product and competition
• Check correspondence daily before arrival date and ensure all relevant information is documented
• Check the no show record as well as pending reservation
• Inform the sales team to fulfill sales leads
• Show complete product knowledge, understand rate structure and apply rate management
• Check on pending visa or expiring visas which need to exit the country

Conhecimentos

Reservation system experience

Guest service orientation

Communication skills

Team player

Descrição da oferta de emprego

Crowne Plaza Dubai Marina, part of IHG Hotels & Resorts, is seeking a Reservations Assistant to maximize hotel occupancy by accurately handling reservations and delivering exceptional guest service in a busy, upscale setting.

You will download bookings, respond to guest inquiries, manage VIP requests, and maintain knowledge of rates, room types, and competition. Collaborate with sales to convert inquiries into confirmed business.