Reservation Specialist — Guest Engagement & Revenue Growth

Th8palmdubai; Dubai; On-site; AED 54,000 - 90,000; Full time

Benefits offered by this job

Uniform

Room discount

Training

Job summary

IHG Dubai is seeking a dedicated Reservation Agent to handle group and individual inquiries via email, phone and WhatsApp, ensuring alignment with Reservations Standards and maximizing hotel revenue.

You will upsell rooms and services, leverage IHG distribution systems, and collaborate with other departments to maintain smooth operations and generate insightful reports as required by management.

Qualifications

• 1+ year experience as a Reservations Agent
• Knowledge of IHG Distribution and Reservation systems preferable

Responsibilities

• Handle group and individual reservations inquiries via email, phone, and WhatsApp, ensuring compliance with IHG standards to enhance guest engagement and maximize hotel revenue.
• Upsell rooms and additional services to optimize profitability.
• Proficient in IHG distribution systems, rate architecture, and revenue practices.
• Collaborate with other departments to ensure seamless operations.
• Assist in creating reports or participating in projects as directed by management.

Skills

Customer service

Communication

Flexibility

Tools

IHG Distribution systems

Reservation systems

Job description

IHG Dubai is seeking a dedicated Reservation Agent to handle group and individual inquiries via email, phone and WhatsApp, ensuring alignment with Reservations Standards and maximizing hotel revenue.

You will upsell rooms and services, leverage IHG distribution systems, and collaborate with other departments to maintain smooth operations and generate insightful reports as required by management.