Guest Service Assistant at Crowne Plaza Dubai Marina

InterContinental 62s Group plc; Dubai Emirate; On-site; AED 89,000 - 134,000; Full time

Job summary

Crowne Plaza Dubai Marina, part of IHG, is seeking a Guest Services Assistant to deliver professional, guest-focused service, ensuring memorable stays. The role emphasizes attention to detail, operating within a luxury hotel environment and interacting with guests from diverse backgrounds.

Ideal candidates have 1–2 years in a similar role, strong communication, and the ability to multi-task in a fast-paced setting. The hotel offers opportunities to grow within IHG's global portfolio.

Qualifications

• Minimum 1–2 years’ experience in a similar role in a four- or five-star hotel or comparable industry.
• Strong verbal and written communication skills.
• Ability to multi-task and meet deadlines in a fast-paced environment.

Responsibilities

• Provide prompt, courteous and efficient service to all guests.
• Maintain up-to-date knowledge of hotel information, local services, promotions and events to respond to guest queries.
• Process guest accounts from check-in to check-out using the front office systems.
• Ensure guest privacy and confidentiality.
• Demonstrate knowledge of hotel facilities and service standards.
• Collaborate with team members from diverse cultures to deliver outstanding hospitality.
• Support the front desk team to achieve high levels of customer satisfaction.

Skills

Guest services

Customer service

Communication skills

Teamwork

Tools

Front Office systems

Job description

What's your passion? Whether you're into dancing, diving, or dominoes at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.

Crowne Plaza Dubai Marina is the perfect location that completely understands modern business travelers. Located in the cosmopolitanDubai Marinaarea, the 3,037 square-metre hotel is next toDubai Marina Malland within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

With 273 stylish rooms and a convenient, prestigious location, you will findCrowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.

We are currently recruiting for a full time Guest Services Assistant to join our enthusiastic team at Crowne Plaza Dubai Marina.

As a Guest Services Assistant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guests

• Achieve a high level of customer satisfaction through personalized service from arrival till departure

• Maintain up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries

• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

• Accurately administer Front Desk cashiering standards and comply with all laid down systems,policies and procedures

• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerizedFront Office systems

• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Ideally, you'll have a minimum of 1 to 2 years’ experience in the similar role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task & meet deadlines and technical proficiency in related software preferable.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We passionately believe that it’s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone.

We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster.