Guest Services Specialist - Elevate Hotel Guest Experience

InterContinental 62s Group plc; Dubai Emirate; On-site; AED 89,000 - 134,000; Full time

Job summary

Crowne Plaza Dubai Marina, part of IHG, is seeking a Guest Services Assistant to deliver professional, guest-focused service, ensuring memorable stays. The role emphasizes attention to detail, operating within a luxury hotel environment and interacting with guests from diverse backgrounds.

Ideal candidates have 1–2 years in a similar role, strong communication, and the ability to multi-task in a fast-paced setting. The hotel offers opportunities to grow within IHG's global portfolio.

Qualifications

• Minimum 1–2 years’ experience in a similar role in a four- or five-star hotel or comparable industry.
• Strong verbal and written communication skills.
• Ability to multi-task and meet deadlines in a fast-paced environment.

Responsibilities

• Provide prompt, courteous and efficient service to all guests.
• Maintain up-to-date knowledge of hotel information, local services, promotions and events to respond to guest queries.
• Process guest accounts from check-in to check-out using the front office systems.
• Ensure guest privacy and confidentiality.
• Demonstrate knowledge of hotel facilities and service standards.
• Collaborate with team members from diverse cultures to deliver outstanding hospitality.
• Support the front desk team to achieve high levels of customer satisfaction.

Skills

Guest services

Customer service

Communication skills

Teamwork

Tools

Front Office systems

Job description

Crowne Plaza Dubai Marina, part of IHG, is seeking a Guest Services Assistant to deliver professional, guest-focused service, ensuring memorable stays. The role emphasizes attention to detail, operating within a luxury hotel environment and interacting with guests from diverse backgrounds.

Ideal candidates have 1–2 years in a similar role, strong communication, and the ability to multi-task in a fast-paced setting. The hotel offers opportunities to grow within IHG's global portfolio.