Reservations & Guest Experience Specialist

AccorHotel; Abu Dhabi; On-site; AED 89,000 - 123,000; Full time

Job summary

Rixos Premium Saadiyat Island is seeking a Reservation Agent to manage guest reservations, respond to inquiries, and coordinate with hotel departments to optimize occupancy and guest satisfaction.

The role requires strong guest service, communication skills, and the ability to handle multiple tasks in a fast-paced environment. English and Russian fluency is a plus; on-site full-time position under the Accor Heartists brand.

Qualifications

• Passion for guest service.
• Excellent written and verbal communication.
• Highly organized and able to work under pressure.
• Degree or Diploma in Hospitality Management is an asset.
• Fluency in English and Russian is a plus.
• 1 year hotel experience is an asset.
• Ability to handle multiple tasks and guest requests.
• Windows software proficiency (Word, Excel, PowerPoint).

Responsibilities

• Handle reservation requests via telephone, email, online channels and other booking platforms.
• Process individual, group, corporate and special-event reservations accurately.
• Provide guests with room types, rates, packages, promotions and services.
• Recommend suitable room options and upsell where appropriate.
• Confirm, modify and cancel reservations per hotel policies.
• Maintain guest profiles and booking details in the reservation system.
• Coordinate with Front Office, Sales, Revenue Management and Housekeeping.
• Monitor availability, rates and inventory to support revenue optimization.
• Respond to inquiries, complaints, and special requests promptly and professionally.
• Assist Reservations Manager with daily reports and administrative tasks.

Skills

Customer service

Communication

Organized

Fluency in English and Russian

PMS knowledge (POS)

Education

Hospitality degree/diploma (asset)

Tools

POS

Job description

Rixos Premium Saadiyat Island is seeking a Reservation Agent to manage guest reservations, respond to inquiries, and coordinate with hotel departments to optimize occupancy and guest satisfaction.

The role requires strong guest service, communication skills, and the ability to handle multiple tasks in a fast-paced environment. English and Russian fluency is a plus; on-site full-time position under the Accor Heartists brand.