Luxury Reservations Lead | Guest Experience & Revenue

RIXOS; Ras Al Khaimah; On-site; AED 89,000 - 201,000; Full time

Job summary

Rixos is seeking an experienced Reservations Supervisor to lead the day-to-day operations of the hotel’s reservations department in Ras Al Khaimah. You will oversee staff, ensure accurate guest details, rates and payments, and maintain high service standards in a luxury environment.

The role requires strong organizational skills, a proactive sales attitude to support the sales team, and the ability to work flexibly in a fast‑paced, guest‑centric setting while upholding brand standards.

Qualifications

• Minimum one year experience with the same position in a 5 star hotel.

Responsibilities

• Managing staff and ensuring smooth day to day activities for reservation department
• Ensuring that quality of reservation is maintained in terms of guest details rates payment methods etc
• Planning and using efficient organizational skills to run the daily operation
• Supervising on‑job and weekly training held by team leader for all staff
• To keep reservations staff informed on all changes or developments within the hotel and the company
• To spot‑Check reservations made the previous day and Check all VIP arrivals Training developing and motivating staff to increase productivity
• To keep department informed of all changes in the customer profile rates strategies promotions and specials
• Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations
• Having a full working knowledge and ability to supervise train correct and demonstrate all duties and tasks in assigned place of work accordingly to the standards as set
• Assisting to Revenue Manager Director of Revenue for preparing necessary reports documents duty roster and for other tasks might be required by management
• Understands and utilizes a consistent approach to selling in order to support the sales team
• Ensures a sales attitude is adopted
• Ensures and maintains the security of information relating to customers and personnel in the hotel
• Complies with all company policies and procedures relating to guest services and all systems
• Computer literate with excellent written and oral proficiency
• Sound knowledge of English language
• Tactful and patient
• Able to communicate clearly and willing to help others
• Flexible and diplomatic when dealing with demanding and unreasonable guests
• Carry out any other reasonable task which may not be stated here as requested
• Assist in Task Force Teams for new openings

Job description

Rixos is seeking an experienced Reservations Supervisor to lead the day-to-day operations of the hotel’s reservations department in Ras Al Khaimah. You will oversee staff, ensure accurate guest details, rates and payments, and maintain high service standards in a luxury environment.

The role requires strong organizational skills, a proactive sales attitude to support the sales team, and the ability to work flexibly in a fast‑paced, guest‑centric setting while upholding brand standards.