Reservation Manager

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

AccorHotel is seeking an experienced Reservations Manager to oversee daily reservation operations in Abu Dhabi. You will train staff, implement pricing strategies, and optimize inventory to maximize occupancy and revenue. collaboration with senior management will be essential to adapt to market changes and guest needs.

The role requires 3–4 years in a similar 5-star hotel position, excellent English communication, and a proactive, customer-focused approach in a fast-paced environment.

Qualifications

• Higher education in tourism and hotel management required.
• 3–4 years experience in a similar role in a 5-star hotel preferred.
• Excellent written and spoken English required.

Responsibilities

• Check reservations daily to ensure minimum response times.
• Maintain reservation quality including guest details and payment methods.
• Plan and organize daily operations efficiently.
• Organize on-the-job and weekly staff training.
• Assist Director of Revenue in optimizing hotel sales and revenue.
• Communicate changes and developments to reservations staff and management.
• Price strategy and inventory optimization to maximize occupancy.
• Ensure security and confidentiality of guest and staff information.
• Lead by example to motivate staff towards high productivity.

Skills

Reservations management

Staff training

Pricing strategy

Inventory optimization

Customer service

Multitasking

Team leadership

Communication skills

Microsoft Windows

Education

Higher education in tourism and hotel management

Tools

Microsoft Windows

Job description

• Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.
• Ensuring that quality of reservation is maintained in terms of guest details rates payment methods etc.
• Planning and using efficient organizational skills to run the daily operation.
• Organizing on-the-job and weekly training for all staff.
• To assist the Director of Revenue in optimizing the hotels sales revenue.
• Close interaction with the hotels senior management.
• Responsible for pricing strategy and for optimizing inventory.
• To keep reservations staff informed on all changes or developments within the hotel and the company.
• To spot-Check reservations made the previous day and Check all VIP arrivals
• Training developing and motivating staff to increase productivity.
• To keep department informed of all changes in the customer profile rates strategies promotions and specials.
• Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
• Having a full working knowledge and ability to supervise train correct and demonstrate all duties and tasks in assigned place of work accordingly to the standards as set.
• Training employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
• Understands and utilizes a consistent approach to selling in order to support the sales team.
• Ensures a sales attitude is adopted
• Ensures and maintains the security of information relating to customers and personnel in the hotel.
• Complies with all company policies and procedures relating to guest services and all systems.
• Computer literate with excellent written and oral proficiency.
• Able to communicate clearly and willing to help others
• Having an eye for accuracy for checking reservations and processing room requests
• Flexible and diplomatic when dealing with demanding and unreasonable guests
• Carry out any other reasonable task (which may not be stated here) as requested.

Qualifications

• Higher education (tourism and hotel management)
• Good command of English is required (additional language is an advantage)
• Experience in the relevant position. Minimum 3-4 years experience with the same position in a 5 star hotel
• Knowledge of Microsoft Windows computer programs:
• Excellent communication skills both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Must possess professional telephone etiquette and have an excellent command
• Strong team player who can work independently in a fast-paced environment
• Dynamic willing to learn
• Have good sales and presentation skills
• Ability to manage multiple tasks at the same time
• Management experience would be an advantage.
• Strong analytical organizational and creative thinking skills

Additional Information

Your team and working environment

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor we are Heartists!

We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewarding

Remote Work

No

Employment Type

Full-time