Reservations Agent

Radisson Collection; Fujairah; On-site; AED 100,000 - 156,000; Full time

Job summary

Radisson Hotel Fujairah is opening a Reservations Agent position, inviting friendly, service-oriented professionals to join our team. You will be the first point of contact, handling inquiries and turning them into bookings while ensuring an exceptional guest first impression.

The role emphasizes accurate reservation management, guest information accuracy, and opportunities to upsell; fluent English is required, with additional languages a plus.

Qualifications

• Experience in Reservations or Front Office in a hotel environment.
• Excellent communication and telephone etiquette.
• Good sales ability with the confidence to convert enquiries and upsell opportunities.
• Knowledge of hotel PMS and reservation systems is an advantage.
• Fluent in English; additional languages are an advantage.
• Ability to work effectively as part of a team in a fast-paced environment.
• UAE hotel experience is an advantage.

Responsibilities

• Handle reservation enquiries by telephone, email and other booking channels in a professional and timely manner.
• Process, amend and cancel reservations accurately in the hotel system.
• Provide guests with information on room types, rates, packages and hotel facilities.
• Convert enquiries into confirmed bookings and identify opportunities to upsell rooms and hotel services.
• Ensure guest profiles, preferences and reservation details are accurately recorded.
• Coordinate with Front Office, Sales and other departments to ensure a seamless guest experience.
• Follow hotel reservation procedures, rate guidelines and service standards at all times.

Skills

Reservations

Front Office

Sales Ability

Communication

Team Player

Upselling

Tools

PMS Systems

Job description

Job Description:

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Are you passionate about hospitality and enjoy helping guests plan the perfect stay? We are looking for a friendly, enthusiastic and service-oriented Reservations Agent to join our opening team at Radisson Hotel Fujairah.

As a Reservations Agent, you will often be one of the first points of contact for our guests. You will handle reservation enquiries, provide accurate information about the hotel and its services, and turn enquiries into bookings while creating a positive first impression of Radisson Hotel Fujairah.

Key Responsibilities

• Handle reservation enquiries by telephone, email and other booking channels in a professional and timely manner.
• Process, amend and cancel reservations accurately in the hotel system.
• Provide guests with information on room types, rates, packages and hotel facilities.
• Convert enquiries into confirmed bookings and identify opportunities to upsell rooms and hotel services.
• Ensure guest profiles, preferences and reservation details are accurately recorded.
• Coordinate with Front Office, Sales and other departments to ensure a seamless guest experience.
• Follow hotel reservation procedures, rate guidelines and service standards at all times.

Qualifications

• Previous experience in Reservations, Front Office or a similar guest service role, preferably within a hotel environment.
• Excellent communication and telephone etiquette.
• Good sales ability with the confidence to convert enquiries and identify upselling opportunities.
• Knowledge of hotel PMS and reservation systems is an advantage.
• Fluent in English; additional languages are an advantage.
• Ability to work effectively as part of a team in a fast-paced environment.
• UAE hotel experience is an advantage.

Additional Information

Join the opening team at Radisson Hotel Fujairah, the newest addition to the Radisson family and an exciting new destination in the heart of the emirate. Featuring 202 contemporary guest rooms, eight versatile meeting and event spaces, and a vibrant signature bar, our hotel is dedicated to delivering memorable guest experiences while creating rewarding career opportunities for our team members.

Nestled between the majestic Hajar Mountains and the Gulf of Oman, Fujairah offers an exceptional quality of life with stunning beaches, outdoor adventures, a welcoming community, and a more relaxed pace of living. It's the perfect place to build your career while enjoying one of the UAE's most beautiful and naturally diverse emirates.

Hotel Name: Radisson Hotel Fujairah