Reservations Supervisor

Radisson Collection; Fujairah; On-site; AED 120,000 - 190,000; Full time

Job summary

Radisson Hotel Fujairah is seeking a seasoned Reservations Supervisor to lead an opening reservations team and drive guest satisfaction. You will oversee daily reservations operations, ensure accurate rate quotes, and support revenue growth through effective upselling and conversion strategies.

The role requires prior reservations experience in hotels, strong knowledge of distribution channels, and excellent communication in English (Arabic an advantage). UAE pre-opening experience is a plus.

Qualifications

• Previous experience in hotel Reservations, preferably in a supervisory or senior reservations role.
• Strong knowledge of hotel reservations procedures, room types, rates and distribution channels.
• Good commercial awareness with a focus on conversion and revenue optimization.
• Experience with hotel PMS and reservations systems; knowledge of Opera is an advantage.
• Confident communication and guest service skills.
• Fluent in English; ability to converse in Arabic language is an advantage.
• UAE hotel and pre-opening experience are advantages.

Responsibilities

• Supervise the daily operations of the Reservations function and support the team in delivering efficient and professional service.
• Handle and oversee individual and group reservations, ensuring accuracy of rates, packages and guest information.
• Maximize booking conversion and identify opportunities to upsell rooms, packages and hotel services.
• Monitor room availability, rates and booking conditions across reservation channels.
• Ensure reservations are processed accurately and in accordance with hotel procedures and standards.
• Coordinate closely with Front Office, Sales, Revenue and other departments to ensure smooth communication and guest experiences.
• Train, guide and support Reservations team members and ensure consistent service standards.
• Assist with reports, booking audits and other departmental requirements as needed.

Skills

Reservations experience

Supervisory experience

Revenue optimization

PMS systems

Opera knowledge

Communication skills

English fluency

Arabic language (adv)

Tools

Opera PMS

Job description

Job Description:

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Are you a commercially minded reservations professional with a passion for delivering exceptional guest experiences? We are looking for an experienced and motivated Reservations Supervisor to join our opening team at Radisson Hotel Fujairah.

In this role, you will supervise the day-to-day reservations function, support the team in converting enquiries into bookings, and ensure every reservation is handled accurately and efficiently while maximizing revenue opportunities.

Key Responsibilities

• Supervise the daily operations of the Reservations function and support the team in delivering efficient and professional service.
• Handle and oversee individual and group reservations, ensuring accuracy of rates, packages and guest information.
• Maximize booking conversion and identify opportunities to upsell rooms, packages and hotel services.
• Monitor room availability, rates and booking conditions across reservation channels.
• Ensure reservations are processed accurately and in accordance with hotel procedures and standards.
• Coordinate closely with Front Office, Sales, Revenue and other departments to ensure smooth communication and guest experiences.
• Train, guide and support Reservations team members and ensure consistent service standards.
• Assist with reports, booking audits and other departmental requirements as needed.

Qualifications

• Previous experience in hotel Reservations, preferably in a supervisory or senior reservations role.
• Strong knowledge of hotel reservations procedures, room types, rates and distribution channels.
• Good commercial awareness with a focus on conversion and revenue optimization.
• Experience with hotel PMS and reservations systems; knowledge of Opera is an advantage.
• Confident communication and guest service skills.
• Fluent in English; ability to converse in Arabic language isan advantage.
• UAE hotel and pre-opening experience are advantages.

Additional Information

Join the opening team at Radisson Hotel Fujairah, the newest addition to the Radisson family and an exciting new destination in the heart of the emirate. Featuring 202 contemporary guest rooms, eight versatile meeting and event spaces, and a vibrant signature bar, our hotel is dedicated to delivering memorable guest experiences while creating rewarding career opportunities for our team members.

Nestled between the majestic Hajar Mountains and the Gulf of Oman, Fujairah offers an exceptional quality of life with stunning beaches, outdoor adventures, a welcoming community, and a more relaxed pace of living. It's the perfect place to build your career while enjoying one of the UAE's most beautiful and naturally diverse emirates.

Interested in joining our team? We'd love to hear from you. Apply today and become part of our opening team as we create a new hospitality destination in Fujairah.