Reservations Agent

Millennium Place Barsha Heights; Dubai; Presencial; AED 50.000 - 84.000; Jornada completa

Descripción de la vacante

Millennium Place Barsha Heights is seeking a Reservations Agent to be the first point of contact for guests seeking room bookings. You will deliver excellent customer service, assist with inquiries, and ensure precise reservation processing to enhance the guest experience.

Join a dynamic hospitality team in Dubai. This role emphasizes accurate reservations, friendly communication, and ongoing training to maintain high service standards.

Formación

• Hospitality experience advantageous.
• Friendly and professional communication.

Responsabilidades

• Assist guests in making room reservations through phone, email, and online channels.
• Provide information on room availability, rates, and hotel amenities.
• Process reservations accurately and efficiently.
• Verify guest information and payment details.
• Promote offers and packages to guests.
• Maintain knowledge of hotel policies and room types.
• Collaborate with reservations team on inventory management.
• Uphold high standards of customer service.

Conocimientos

Customer service

Descripción del empleo

Job Description

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.

Job Description

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.

Key Job Responsibilities

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations to guests based on their preferences and needs.
• Promote special offers, packages, and discounts to enhance the guest experience.
• Maintain up-to-date knowledge of hotel policies, procedures, and room types.
• Collaborate with the reservations team to ensure accurate room inventory management.
• Assist with group reservations and bookings as needed.
• Uphold a high standard of customer service and professionalism in all interactions.
• Participate in ongoing training to improve reservation skills and knowledge.
• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Job Details

Role Level: Not Applicable
Work Type: Full-Time
Country: United Arab Emirates
City: Dubai
Company Website: https://www.millenniumhotels.com
Job Function: Travel & Tourism Company Industry/
Sector: Hospitality

About The Company

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