Reservations Agent

Millennium Hotels and Resorts; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Job summary

Millennium Hotels and Resorts in Abu Dhabi seeks a Reservations Agent to be the first point of contact for guests making room reservations. You will handle inquiries via phone, email and online platforms, providing accurate information on availability, rates and hotel amenities.

You will process reservations efficiently, verify guest details and payments, and promote offers and packages to enhance the guest experience.

Responsibilities

• Assist guests in making room reservations through phone, email and online platforms.
• Provide information about room availability, rates and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Verify guest information and payment details to confirm reservations.
• Promote special offers, packages and discounts to enhance guest experience.
• Maintain up-to-date knowledge of hotel policies, procedures and room types.
• Collaborate with reservations team to manage inventory.

Job description

Job Description

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.

Key Job Responsibilities

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations to guests based on their preferences and needs.
• Promote special offers, packages, and discounts to enhance the guest experience.
• Maintain up-to-date knowledge of hotel policies, procedures, and room types.
• Collaborate with the reservations team to ensure accurate room inventory management.
• Assist with group reservations and bookings as needed.
• Uphold a high standard of customer service and professionalism in all interactions.
• Participate in ongoing training to improve reservation skills and knowledge.
• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Requirements