Reservation Agent

Sunset Hospitality Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

FLY WINGS TOURISM AND TRAVEL LLC in Dubai seeks a dedicated Travel Consultant to assist clients with travel options, bookings, and itineraries. You will manage inquiries, promote enhancements, and ensure a seamless experience across channels in a fast-paced environment.

The ideal candidate has strong communication skills, experience with reservation tools, and a background in Hospitality or Tourism. Fluency in Arabic and English is required to excel in this role.

Qualifications

• Clear communication with clients in travel bookings.
• Experience using reservation software or PMS platforms.
• Ability to upsell services while maintaining guest satisfaction.

Responsibilities

• Advise clients on travel options and book services.
• Create detailed itineraries and manage inquiries.
• Handle bookings and inquiries for activities and accommodations; promote upgrades.

Skills

Strong communication

Customer service

Reservation software

Upselling

Arabic language

English language

Education

Bachelor's in Hospitality or Tourism

Tools

Reservation systems

CRM software

PMS

Job description

The role involves providing guest service support, managing food and beverage operations, and ensuring a professional appearance while adhering to company standards.

Process reservations, manage guest inquiries, ensure compliance with policies, and maintain professional relationships while maximizing revenue and addressing guest needs.

Manage group and individual reservations, upsell services, collaborate with departments, and create reports while being fluent in Accor systems and English.

Manage guest reservations with warmth and efficiency, ensuring personalized experiences while collaborating with various departments to maximize revenue opportunities.

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Manage guest reservations through various channels, ensuring personalized experiences, accurate information, and effective communication while collaborating with teams to enhanc...

Support the reservation process, handle inquiries, maintain guest database, promote offerings, and assist in data analysis for optimization.

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Manage reservations, customize guest experiences, handle changes, collaborate with departments, and maintain confidentiality while being reliable and approachable.

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Responsible for managing room reservations, ensuring client satisfaction, adhering to service standards, and following internal policies in a luxury hotel environment.

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Handle room reservation inquiries, maximize revenue through upselling, maintain accurate records, and provide excellent customer service in a fast-paced environment.

Manage guest booking inquiries, provide accurate information, ensure satisfaction, and possess excellent communication skills with knowledge of hospitality and reservation tools.

Advise clients on travel options, book services, create itineraries, and manage inquiries; requires strong communication skills and travel booking experience.

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Design personalized travel itineraries, research destinations, negotiate rates, and handle documentation while requiring a degree in Hospitality or Tourism and relevant certific...

Handle sales inquiries, sell travel packages, maintain customer relationships, and achieve sales targets with strong communication and negotiation skills.

Handle sales inquiries, sell travel packages, maintain customer relationships, and achieve sales targets with strong communication and negotiation skills.

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Design personalized travel itineraries, manage logistics, conduct destination research, and provide customer service with a focus on group travel coordination.

The role involves managing client relationships, making calls to secure bookings, updating CRM, and requires fluent Arabic and English skills.

Travel Consultant

FLY WINGS TOURISM AND TRAVEL LLC

• 0 - 1 Year
• Dubai - United Arab Emirates (UAE)

Advise clients on travel options, book services, create itineraries, and manage inquiries; requires strong communication skills and travel booking experience.

Responsible for driving sales in festive décor to luxury hotels and villas, leveraging strong networks and negotiation skills to exceed targets.