Reservations Agent

Rotana Hotels; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Rotana Hotels in Abu Dhabi is seeking passionate reservations professionals who focus on guest service and creative solutions. As a Reservations Agent, you will manage reservations made by phone, letter or fax and ensure smooth, efficient service delivery.

You will input reservations, stay current with promotions, maintain guest relations, manage room status, handle inquiries and organize visa requests in line with hotel policy while upselling where possible.

Qualifications

• Process and confirm guest room reservations via phone, letter or fax.
• Input reservations into the computer system and handle inquiries and requests.
• Maintain up-to-date promotions, rates, and hotel facilities knowledge.

Responsibilities

• Show complete product knowledge, understand rate structure and apply rate management.
• Maintain filing system for all correspondence and collate reports for Reservations Manager.
• Promote and maintain good public relations to maximize business.
• Maintain accurate room status at all times.
• Ensure calls are answered per Rotana standards and input emails promptly.
• Organize visa requests for hotel guests in line with policy and upsell opportunities.

Job description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

• Process and confirm guest room reservations made by clients on the phone, letter or fax


• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations


• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.


• Show complete product knowledge, understand rate structure and apply rate management


• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor


• Promote and maintain good public relations and endeavors to maximize business


• Maintain an accurate room status at all times


• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails


• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified