Reservations Specialist: Guest‑Focused Booking & Service

Rotana Hotels; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Rotana Hotels in Abu Dhabi is seeking passionate reservations professionals who focus on guest service and creative solutions. As a Reservations Agent, you will manage reservations made by phone, letter or fax and ensure smooth, efficient service delivery.

You will input reservations, stay current with promotions, maintain guest relations, manage room status, handle inquiries and organize visa requests in line with hotel policy while upselling where possible.

Qualifications

• Process and confirm guest room reservations via phone, letter or fax.
• Input reservations into the computer system and handle inquiries and requests.
• Maintain up-to-date promotions, rates, and hotel facilities knowledge.

Responsibilities

• Show complete product knowledge, understand rate structure and apply rate management.
• Maintain filing system for all correspondence and collate reports for Reservations Manager.
• Promote and maintain good public relations to maximize business.
• Maintain accurate room status at all times.
• Ensure calls are answered per Rotana standards and input emails promptly.
• Organize visa requests for hotel guests in line with policy and upsell opportunities.

Job description

Rotana Hotels in Abu Dhabi is seeking passionate reservations professionals who focus on guest service and creative solutions. As a Reservations Agent, you will manage reservations made by phone, letter or fax and ensure smooth, efficient service delivery.

You will input reservations, stay current with promotions, maintain guest relations, manage room status, handle inquiries and organize visa requests in line with hotel policy while upselling where possible.