Reservation Maestro: Make Every Booking Memorable

Mama Shelter Dubai; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Mama Shelter Dubai is seeking a Reservations-focused team member to welcome guests and guide their journey from first inquiry to check-in. You will tailor reservations to individual preferences and coordinate with front office to ensure unforgettable stays.

We value calm, professional hospitality with attention to detail, confidentiality of guest information, and a positive, team-oriented attitude. The role is on-site at our Dubai location and offers growth within the Mama Shelter brand.

Qualifications

• Experience in hospitality or reservations is a plus.
• Stays calm under pressure and anticipates guest needs.
• Honesty and professionalism are essential.
• Confidentiality and discretion with guest information.

Responsibilities

• Be the Booking Guru: manage reservations and ensure guests feel valued from first inquiry.
• Anticipate guest wishes by tailoring reservations to individual preferences.
• Handle last-minute changes, requests, and cancellations calmly and efficiently.
• Stay up-to-date with room details, promotions, and special packages to offer the best solution.
• Collaborate closely with front office, sales, and other departments for seamless guest experiences.
• Share energy and hospitality expertise to create memorable moments for guests.
• Monitor industry trends and booking platforms to maximize revenue and efficiency.
• Be a proactive problem-solver when challenges arise.

Skills

Customer service

Communication

Problem solving

Attention to detail

Job description

Mama Shelter Dubai is seeking a Reservations-focused team member to welcome guests and guide their journey from first inquiry to check-in. You will tailor reservations to individual preferences and coordinate with front office to ensure unforgettable stays.

We value calm, professional hospitality with attention to detail, confidentiality of guest information, and a positive, team-oriented attitude. The role is on-site at our Dubai location and offers growth within the Mama Shelter brand.