Renewals Manager, EMEA

Coursera Inc.; United Arab Emirates; On-site; AED 140,000 - 200,000; Full time

Job summary

Coursera is seeking a Renewals Manager to own end-to-end renewal processes for a portfolio of 150+ enterprise customers in the UAE. You will collaborate with Customer Success and Account Executives to drive on-time renewals, growth, and strategic Upsells.

Responsibilities include negotiating terms with procurement, legal, and finance; building renewal strategies; and maintaining a 4‑month forecast. This role emphasizes cross‑functional teamwork and data‑driven decisions.

Qualifications

• 3–4 years of B2B SaaS renewals experience with enterprise customers.
• Proven ability to close renewals and drive growth with Sales colleagues.
• Strong negotiation and contract/budget navigation.
• Excellent time management and stakeholder coordination.
• Experience with Salesforce (Gainsight is a plus).

Responsibilities

• Own end-to-end renewal process for a portfolio of 150+ enterprise customers.
• Develop renewal strategies with the Customer Success Manager and Account Executive for on-time renewal and growth.
• Close multi-year renewals and identify upsell opportunities.
• Negotiate terms with procurement, legal and finance teams.
• Maintain a 4-month rolling forecast in Salesforce and report progress to management.

Skills

B2B SaaS renewals

Large book of business

Negotiation

Cross-functional collaboration

Time management

Tools

Salesforce

Gainsight

Job description

Shape what comes next

By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.

We’re looking for a Renewals Manager to help us grow our revenue base and maintain best‑in‑class retention across EMEA. You’ll own a portfolio of 150+ enterprise renewals and act as the main contact for your customers, bringing a customer success mindset to every conversation. Working closely with Customer Success and Account Executives, you’ll own the renewal process end to end, from strategy and planning through negotiation and contract execution. Your goal is on‑time renewals and strong dollar‑over‑dollar renewal rates, and you’ll use each renewal as a chance to identify and drive upsells.

Account Management

Managing a portfolio of 150+ enterprise renewals while coordinating with Customer Success, Account Executives, Finance and Legal to meet customer needs.

Customer Retention

Building lasting customer relationships and spotting at‑risk accounts early, so that every renewal drives repeat business and loyalty.

Account Strategy

Planning renewal scenarios with Customer Success Managers and Account Executives to maximise retention, multi‑year commitments and growth.

What you’ll be doing

• Own the end‑to‑end renewal process for a portfolio of 150+ enterprise customers, from early planning through contract execution
• Build renewal strategies with the Customer Success Manager and Account Executive for each client, engaging customers early to drive on‑time renewal and growth
• Close multi‑year subscription renewals and identify upsell opportunities alongside Customer Success and Account Executives
• Negotiate terms directly with customers’ procurement, legal and finance teams, and spot at‑risk accounts early to retain them
• Prepare proposals, renewal rate calculations and contracts, working with Finance and Legal to make sure everything is accurate and in line with company policy
• Maintain a 4‑month rolling forecast in Salesforce and report to senior management on goal attainment, with recommended course corrections

Qualifications

• 3-4 years of B2B SaaS renewals experience working with enterprise customers
• Proven track record managing a large book of business, closing renewals, driving growth with Sales colleagues, and spotting at‑risk accounts early to prevent churn
• Demonstrated ability to negotiate complex deals and work through contract and budget processes while maintaining strong client relationships
• Excellent time management and attention to detail, with the ability to prioritise multiple competing deadlines
• Experience with Salesforce (Gainsight is a plus)
• Experience working across teams in fast‑paced environments and helping build scalable processes

Compensation

At Coursera, we offer competitive, zone‑based pay aligned to your location, experience, and role level. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are. This role is only available for hire in the UAE.

Posting Date

Posting Date: October 22, 2026
Application Window: October 22 - November 5, 2026
We anticipate the application window will be open until November 5 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.

Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at [e-mail].