EMEA Renewals Lead: Enterprise Growth & Retention

Coursera Inc.; United Arab Emirates; On-site; AED 140,000 - 200,000; Full time

Job summary

Coursera is seeking a Renewals Manager to own end-to-end renewal processes for a portfolio of 150+ enterprise customers in the UAE. You will collaborate with Customer Success and Account Executives to drive on-time renewals, growth, and strategic Upsells.

Responsibilities include negotiating terms with procurement, legal, and finance; building renewal strategies; and maintaining a 4‑month forecast. This role emphasizes cross‑functional teamwork and data‑driven decisions.

Qualifications

• 3–4 years of B2B SaaS renewals experience with enterprise customers.
• Proven ability to close renewals and drive growth with Sales colleagues.
• Strong negotiation and contract/budget navigation.
• Excellent time management and stakeholder coordination.
• Experience with Salesforce (Gainsight is a plus).

Responsibilities

• Own end-to-end renewal process for a portfolio of 150+ enterprise customers.
• Develop renewal strategies with the Customer Success Manager and Account Executive for on-time renewal and growth.
• Close multi-year renewals and identify upsell opportunities.
• Negotiate terms with procurement, legal and finance teams.
• Maintain a 4-month rolling forecast in Salesforce and report progress to management.

Skills

B2B SaaS renewals

Large book of business

Negotiation

Cross-functional collaboration

Time management

Tools

Salesforce

Gainsight

Job description

Coursera is seeking a Renewals Manager to own end-to-end renewal processes for a portfolio of 150+ enterprise customers in the UAE. You will collaborate with Customer Success and Account Executives to drive on-time renewals, growth, and strategic Upsells.

Responsibilities include negotiating terms with procurement, legal, and finance; building renewal strategies; and maintaining a 4‑month forecast. This role emphasizes cross‑functional teamwork and data‑driven decisions.