Renewals Manager, EMEA

Cousera Internal Rehire Job Board; Abu Dhabi; On-site; AED 300,000 - 520,000; Full time

Job summary

Coursera is seeking a Renewals Manager to own the end-to-end renewal process across 150+ enterprise customers in EMEA. You’ll collaborate with Customer Success, Account Executives, Finance, and Legal to drive on-time renewals and identify upsell opportunities.

You will negotiate terms with procurement and other stakeholders, managing a rolling forecast in Salesforce and contributing to growth across the UAE market. This is a UAE-based role.

Qualifications

• 3-4 years of B2B SaaS renewals experience with enterprise customers.
• Proven track record managing a large book of business and driving renewals.
• Experience negotiating complex deals and coordinating procurement, legal and finance.
• Strong time management and attention to detail to meet deadlines.
• Experience with Salesforce (Gainsight is a plus).
• Ability to work across teams in fast-paced environments to build scalable processes.

Responsibilities

• Own end-to-end renewal process for 150+ enterprise renewals.
• Build renewal strategies with CS managers and AE for each client to drive on-time renewal and growth.
• Close multi-year renewals and identify upsell opportunities with CS and AE.
• Negotiate terms with procurement, legal and finance teams; spot at-risk accounts early.
• Prepare proposals, renewal rate calculations and contracts with Finance and Legal.
• Maintain a 4-month rolling forecast in Salesforce and report to leadership.

Skills

SaaS renewals

Enterprise clients

Contract negotiation

Forecasting

Sales collaboration

Salesforce

Tools

Gainsight

Job description

About Coursera + Udemy

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog.

Why join us now?

AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.

Shape what comes next

By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.

About this role:

We’re looking for a Renewals Manager to help us grow our revenue base and maintain best-in-class retention across EMEA. You’ll own a portfolio of 150+ enterprise renewals and act as the main contact for your customers, bringing a customer success mindset to every conversation.
Working closely with Customer Success and Account Executives, you’ll own the renewal process end to end, from strategy and planning through negotiation and contract execution.
Your goal is on-time renewals and strong dollar-over-dollar renewal rates, and you’ll use each renewal as a chance to identify and drive upsells.

About your skills:

Account Management

Managing a portfolio of 150+ enterprise renewals while coordinating with Customer Success, Account Executives, Finance and Legal to meet customer needs.

Customer Retention

Building lasting customer relationships and spotting at-risk accounts early, so that every renewal drives repeat business and loyalty.

Account Strategy

Planning renewal scenarios with Customer Success Managers and Account Executives to maximise retention, multi-year commitments and growth.

What you’ll be doing:

• Own the end-to-end renewal process for a portfolio of 150+ enterprise customers, from early planning through contract execution
• Build renewal strategies with the Customer Success Manager and Account Executive for each client, engaging customers early to drive on-time renewal and growth
• Close multi-year subscription renewals and identify upsell opportunities alongside Customer Success and Account Executives
• Negotiate terms directly with customers’ procurement, legal and finance teams, and spot at-risk accounts early to retain them
• Prepare proposals, renewal rate calculations and contracts, working with Finance and Legal to make sure everything is accurate and in line with company policy
• Maintain a 4-month rolling forecast in Salesforce and report to senior management on goal attainment, with recommended course corrections

Qualifications:

• 3-4 years of B2B SaaS renewals experience working with enterprise customers
• Proven track record managing a large book of business, closing renewals, driving growth with Sales colleagues, and spotting at-risk accounts early to prevent churn
• Demonstrated ability to negotiate complex deals and work through contract and budget processes while maintaining strong client relationships
• Excellent time management and attention to detail, with the ability to prioritise multiple competing deadlines
• Experience with Salesforce (Gainsight is a plus)
• Experience working across teams in fast-paced environments and helping build scalable processes

Compensation:

At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.
This role is only available for hire in the UAE.

Posting Date:

Posting Date: October 22, 2026
Application Window: October 22 - November 5, 2026
We anticipate the application window will be open until November 5 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.

Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at [e-mail].