EMEA Renewals Manager: Enterprise SaaS Growth

Cousera Internal Rehire Job Board; United Arab Emirates; On-site; AED 350,000 - 600,000; Full time

Benefits offered by this job

Health benefits

RSU equity

Job summary

Coursera is seeking a Renewals Manager to own the end-to-end renewal process for a 150+ enterprise portfolio, ensuring on-time renewals and identifying growth opportunities. You will partner with Customer Success, Account Executives, Finance and Legal to negotiate terms and secure multi-year commitments.

You’ll drive renewal strategies, manage forecast accuracy in Salesforce, and spot at-risk accounts early to retain customers and expand revenue across the EMEA region.

Qualifications

• 3-4 years of B2B SaaS renewals experience with enterprise customers.
• Proven track record managing a large book of business, closing renewals, and driving growth with Sales colleagues.
• Demonstrated ability to negotiate complex deals and navigate contract and budget processes while maintaining client relationships.
• Excellent time management and attention to detail with multiple deadlines.

Responsibilities

• Own the end-to-end renewal process for a portfolio of 150+ enterprise customers, from early planning through contract execution
• Build renewal strategies with the Customer Success Manager and Account Executive for each client, engaging customers early to drive on-time renewal and growth
• Close multi-year subscription renewals and identify upsell opportunities alongside Customer Success and Account Executives
• Negotiate terms directly with customers’ procurement, legal and finance teams, and spot at-risk accounts early to retain them
• Prepare proposals, renewal rate calculations and contracts, working with Finance and Legal to make sure everything is accurate and in line with company policy
• Maintain a 4-month rolling forecast in Salesforce and report to senior management on goal attainment, with recommended course corrections

Skills

Renewals management

Forecasting

Negotiation

Cross-functional collaboration

Tools

Salesforce

Gainsight

Job description

Coursera is seeking a Renewals Manager to own the end-to-end renewal process for a 150+ enterprise portfolio, ensuring on-time renewals and identifying growth opportunities. You will partner with Customer Success, Account Executives, Finance and Legal to negotiate terms and secure multi-year commitments.

You’ll drive renewal strategies, manage forecast accuracy in Salesforce, and spot at-risk accounts early to retain customers and expand revenue across the EMEA region.