EMEA Renewals Leader – SaaS Growth & Retention

Cousera Internal Rehire Job Board; Abu Dhabi; On-site; AED 300,000 - 520,000; Full time

Job summary

Coursera is seeking a Renewals Manager to own the end-to-end renewal process across 150+ enterprise customers in EMEA. You’ll collaborate with Customer Success, Account Executives, Finance, and Legal to drive on-time renewals and identify upsell opportunities.

You will negotiate terms with procurement and other stakeholders, managing a rolling forecast in Salesforce and contributing to growth across the UAE market. This is a UAE-based role.

Qualifications

• 3-4 years of B2B SaaS renewals experience with enterprise customers.
• Proven track record managing a large book of business and driving renewals.
• Experience negotiating complex deals and coordinating procurement, legal and finance.
• Strong time management and attention to detail to meet deadlines.
• Experience with Salesforce (Gainsight is a plus).
• Ability to work across teams in fast-paced environments to build scalable processes.

Responsibilities

• Own end-to-end renewal process for 150+ enterprise renewals.
• Build renewal strategies with CS managers and AE for each client to drive on-time renewal and growth.
• Close multi-year renewals and identify upsell opportunities with CS and AE.
• Negotiate terms with procurement, legal and finance teams; spot at-risk accounts early.
• Prepare proposals, renewal rate calculations and contracts with Finance and Legal.
• Maintain a 4-month rolling forecast in Salesforce and report to leadership.

Skills

SaaS renewals

Enterprise clients

Contract negotiation

Forecasting

Sales collaboration

Salesforce

Tools

Gainsight

Job description

Coursera is seeking a Renewals Manager to own the end-to-end renewal process across 150+ enterprise customers in EMEA. You’ll collaborate with Customer Success, Account Executives, Finance, and Legal to drive on-time renewals and identify upsell opportunities.

You will negotiate terms with procurement and other stakeholders, managing a rolling forecast in Salesforce and contributing to growth across the UAE market. This is a UAE-based role.