Remote Virtual Assistant - Clubs Operations & Scheduling

applydubaijob.com; Dubai; Remote; AED 835,000 - 1,189,000; Full time

Benefits offered by this job

Flexible remote-work environment

Medical, vision, and dental insurance

401(k) retirement plan

Early-childhood education contribution

Growth opportunities

Job summary

Story Time Chess is seeking a highly organized Virtual Assistant to support its remote chess-club operations, combining family communications, scheduling, customer service, enrollment follow-up, records management, inventory coordination, and general administration.

The role requires excellent written English, strong follow-through, and the ability to manage multiple systems independently while working remotely.

Qualifications

• Highly organized and detail-oriented.
• Excellent written English communication.
• Professional, customer-focused communication style.
• Comfortable emailing families.
• Able to learn and manage multiple software systems quickly.
• Strong follow-through and multitasking abilities.
• Self-motivated and able to work independently.
• Good judgment prioritizing tasks and escalating issues.
• Availability during US Eastern Time hours.
• Experience with customer service, administrative support, scheduling systems, CRM platforms, and remote-work processes.

Responsibilities

• Respond to family enquiries about schedules, policies, enrolments, and camps.
• Send reminders, confirmations, and follow-up communications.
• Maintain organized records of family communications.
• Follow up with families regarding trials and enrolment.
• Support trial bookings, class adjustments, cancellations, and makeup requests.
• Update scheduling and customer-account systems.
• Prepare club rosters, attendance records, and class lists.
• Track attendance and resolve record discrepancies.
• Ensure onsite staff have required information and materials.
• Maintain digital inventory and supply records.
• Coordinate supply requirements, repairs, and replacements.
• Work with CRM tools, scheduling platforms, Monday.com, and email systems.

Skills

Organized

Written English

Customer-focused

Email communication

Learn new software

Multitasking

Independent work

Prioritization

ET availability

CRM tools knowledge

Education

Bachelor's Degree (Administration/Business/Education)

Diploma

High school diploma

Tools

Monday.com

CRM tools

Email systems

Scheduling platforms

Job description

Story Time Chess is seeking a highly organized Virtual Assistant to support its remote chess-club operations, combining family communications, scheduling, customer service, enrollment follow-up, records management, inventory coordination, and general administration.

The role requires excellent written English, strong follow-through, and the ability to manage multiple systems independently while working remotely.