Virtual Assistant (Clubs Specialist)

applydubaijob.com; Dubai; Remote; AED 835,000 - 1,189,000; Full time

Benefits offered by this job

Flexible remote-work environment

Medical, vision, and dental insurance

401(k) retirement plan

Early-childhood education contribution

Growth opportunities

Job summary

Story Time Chess is seeking a highly organized Virtual Assistant to support its remote chess-club operations, combining family communications, scheduling, customer service, enrollment follow-up, records management, inventory coordination, and general administration.

The role requires excellent written English, strong follow-through, and the ability to manage multiple systems independently while working remotely.

Qualifications

• Highly organized and detail-oriented.
• Excellent written English communication.
• Professional, customer-focused communication style.
• Comfortable emailing families.
• Able to learn and manage multiple software systems quickly.
• Strong follow-through and multitasking abilities.
• Self-motivated and able to work independently.
• Good judgment prioritizing tasks and escalating issues.
• Availability during US Eastern Time hours.
• Experience with customer service, administrative support, scheduling systems, CRM platforms, and remote-work processes.

Responsibilities

• Respond to family enquiries about schedules, policies, enrolments, and camps.
• Send reminders, confirmations, and follow-up communications.
• Maintain organized records of family communications.
• Follow up with families regarding trials and enrolment.
• Support trial bookings, class adjustments, cancellations, and makeup requests.
• Update scheduling and customer-account systems.
• Prepare club rosters, attendance records, and class lists.
• Track attendance and resolve record discrepancies.
• Ensure onsite staff have required information and materials.
• Maintain digital inventory and supply records.
• Coordinate supply requirements, repairs, and replacements.
• Work with CRM tools, scheduling platforms, Monday.com, and email systems.

Skills

Organized

Written English

Customer-focused

Email communication

Learn new software

Multitasking

Independent work

Prioritization

ET availability

CRM tools knowledge

Education

Bachelor's Degree (Administration/Business/Education)

Diploma

High school diploma

Tools

Monday.com

CRM tools

Email systems

Scheduling platforms

Job description

Job Title: Virtual Assistant (Clubs Specialist)

Company: Story Time Chess

Industry: Education / Customer Service / Administration

Employment Type: Full Time — Remote

Location: United States — Remote

Experience: Not specified; customer service, administration, scheduling, CRM, or remote-operations experience is an advantage

Qualification: Not specified; high school diploma, diploma, or Bachelor’s Degree in Administration, Business, Education, or a related field may be preferred

Salary: $5 per hour, approximately $200 per week

Schedule: Monday–Friday during US Eastern Time hours

Role Overview

Story Time Chess is seeking a highly organized Virtual Assistant to support its remote chess-club operations. The role combines family communications, scheduling, customer service, enrollment follow-up, records management, inventory coordination, and general administration.

The position is suited to someone with excellent written English, strong follow-through, and the ability to manage multiple systems independently while working remotely.

Key Responsibilities

• Respond to family enquiries about schedules, policies, enrolments, and camps
• Send reminders, confirmations, and follow-up communications
• Maintain organized records of family communications
• Follow up with families regarding trials and enrolment
• Support trial bookings, class adjustments, cancellations, and makeup requests
• Update scheduling and customer-account systems
• Prepare club rosters, attendance records, and class lists
• Track attendance and resolve record discrepancies
• Ensure onsite staff have required information and materials
• Maintain digital inventory and supply records
• Coordinate supply requirements, repairs, and replacements
• Work with CRM tools, scheduling platforms, Monday.com, and email systems

Requirements

• Highly organized and detail-oriented approach
• Excellent written English communication skills
• Professional, customer-focused communication style
• Comfortable communicating with parents and families by email
• Ability to learn and manage multiple software systems quickly
• Strong follow-through and multitasking abilities
• Self-motivated and able to work independently
• Good judgment when prioritizing tasks and escalating issues
• Availability during US Eastern Time hours
• Knowledge of customer service, administrative support, scheduling systems, CRM platforms, and remote-work processes

Benefits

• Flexible remote-work environment
• Medical, vision, and dental insurance
• 401(k) retirement plan
• Opportunity to contribute to early-childhood education
• Supportive team environment and growth opportunities