Virtual Receptionist

applydubaijob.com; Dubai; Remote; AED 81,000 - 96,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) retirement plan

Job summary

RemoteHunter is hiring a Virtual Receptionist on behalf of a client who provides professional virtual assistant services to businesses in the United States. The role involves acting as the first point of contact for calls and delivering professional communication support to multiple client businesses.

The successful candidate will handle customer interactions, appointment scheduling, message management, call screening, and administrative communication tasks from a home office.

Qualifications

• 6+ months of phone-based customer service experience.
• Typing speed of at least 40 WPM with high accuracy.
• Must reside in a U.S. state where hiring is permitted and have a dedicated home office.

Responsibilities

• Answer incoming calls professionally and provide a positive experience for callers.
• Schedule, reschedule, and confirm appointments through client systems.
• Take detailed messages and route calls to the appropriate contacts.
• Meet individual and team performance targets.
• Maintain accurate records of calls and customer interactions.

Skills

Phone-based CS

Typing 40 WPM

Remote work tools

Education

High School Diploma

Tools

Remote scheduling tools

Job description

Job Title: Virtual Receptionist

Employer: RemoteHunter

Job Location: Remote, United States

Employment Type: Full Time / Part Time

Salary: $16–17/hour during 90-day introductory period; $18–19/hour after successful completion of 90 days

Candidate Prerequisites: 6+ Months Phone-Based Customer Service | 40+ WPM Typing (100% Accuracy) | Home Office with 40+ Mbps Wired Ethernet | Appointment Scheduling & Call Handling

Position Summary

RemoteHunter is hiring a Virtual Receptionist on behalf of a client providing professional virtual assistant services to businesses and professionals across the United States. The role involves serving as the first point of contact for incoming calls and delivering professional communication support to multiple client businesses.

The successful candidate will handle customer interactions, appointment scheduling, message management, call screening, and administrative communication tasks. This position requires excellent verbal communication skills, attention to detail, and the ability to work independently from a home office while maintaining high service standards.

Core Accountabilities

• Answer incoming calls professionally and provide a positive experience for callers.
• Identify caller requirements and provide accurate information using client guidelines and scripts.
• Schedule, reschedule, and confirm appointments through client systems.
• Take detailed messages and route calls to the appropriate contacts.
• Transfer and conference calls according to client instructions.
• Screen unwanted calls while managing genuine customer inquiries.
• Make outbound calls for scheduling, follow-ups, surveys, and client requirements.
• Maintain accurate records of calls and customer interactions.
• Follow client procedures, communication standards, and confidentiality requirements.
• Remain available and logged in during assigned working hours.
• Meet individual and team performance targets.
• Complete required training and maintain regular communication with supervisors.

Skills & Experience Required

• Education & Experience: High School Diploma or equivalent; minimum 6 months of phone-based customer service experience.
• Technical Proficiency: Typing speed of at least 40 WPM with 100% accuracy; strong knowledge of remote communication tools, appointment scheduling systems, and virtual work procedures.
• Core Competencies: Strong verbal communication and active listening skills; professional and friendly phone presence; ability to multitask, prioritize tasks, and follow detailed procedures; must reside in a U.S. state where hiring is permitted (excluding CA, CT, DC, IL, NY, OR, and WA); must have a suitable home office setup with required computer specifications and a quiet workspace.

Benefits & Perks

• Medical insurance
• Dental insurance
• 401(k) retirement plan