Remote SaaS Configuration Specialist

بيزات - Bayzat; Dubai; On-site; AED 183,621 - 257,069; Full time

Benefits offered by this job

Flexible work setup

Merit based growth opportunities

Inclusive culture

Job summary

بيزات - Bayzat is seeking a Configuration Specialist based in Dubai to deliver seamless IT solutions and provide exceptional customer support. You will collaborate in a remote environment and be a key point of contact for clients, addressing their needs effectively.

The ideal candidate should have at least one year of experience in customer-facing roles and extensive technical skills, including a background in SaaS platforms. Join us to be part of an organization that prioritizes innovation and employee experience.

Qualifications

• Minimum 1 year of relevant experience in customer-facing roles.
• Demonstrated customer-service orientation and a passion for delivering exceptional experiences.
• Extensive technical knowledge working on IT projects.

Responsibilities

• Configure, test, and deploy IT solutions to meet client requirements.
• Deliver exceptional customer service, serving as a key point of contact for clients.
• Troubleshoot and resolve technical issues promptly to maintain client satisfaction.
• Collaborate with cross-functional teams to drive project success.

Skills

Customer service orientation

Technical knowledge

Multi-tasking ability

Communication skills

Attention to detail

Problem-solving abilities

Education

Relevant certifications in ITIL, CompTIA, or similar

Tools

Microsoft Excel

JIRA

Salesforce

Job description

بيزات - Bayzat is seeking a Configuration Specialist based in Dubai to deliver seamless IT solutions and provide exceptional customer support. You will collaborate in a remote environment and be a key point of contact for clients, addressing their needs effectively.

The ideal candidate should have at least one year of experience in customer-facing roles and extensive technical skills, including a background in SaaS platforms. Join us to be part of an organization that prioritizes innovation and employee experience.