Bilingual Salesforce Support Specialist - Remote

Remotedxb; Dubai; On-site; AED 167,000 - 279,000; Full time

Benefits offered by this job

Negotiable salary

Remote work

Sponsorship for technical certs

Access to Platzi

Corporate agreements

Job summary

Remotedxb is seeking a Salesforce–support specialist for remote work in the United Arab Emirates. You will diagnose and resolve incidents, document solutions, and create user guides while helping clients in the financial sector. Strong troubleshooting and bilingual communication are essential to excel in this role.

The position offers remote work with negotiable salary and opportunities for technical certification sponsorship, including access to Platzi and corporate agreements.

Qualifications

• 2+ years of experience in Salesforce-based product support.
• Experience with Sales Cloud and Service Cloud.
• Experience supporting clients in the financial or lending sector.
• Hands-on with Jira Service Desk or other ticketing systems.
• Proficient in bilingual communication.

Responsibilities

• Diagnose, resolve, and document incidents through direct customer interaction.
• Troubleshoot technical issues for users.
• Create knowledge base articles and user guides.
• Document solutions for technical processes.

Skills

Technical troubleshooting

Bilingual proficiency

Tools

Jira Service Desk

Job description

Remotedxb is seeking a Salesforce–support specialist for remote work in the United Arab Emirates. You will diagnose and resolve incidents, document solutions, and create user guides while helping clients in the financial sector. Strong troubleshooting and bilingual communication are essential to excel in this role.

The position offers remote work with negotiable salary and opportunities for technical certification sponsorship, including access to Platzi and corporate agreements.