Remote Operations Specialist & SOP Coordinator

applydubaijob.com; Dubai; Remote; AED 173,000 - 202,000; Full time

Benefits offered by this job

401(k) retirement plan

Health and ancillary insurance

Paid Time Off

6 Paid Holidays

Job summary

IGL Logistics Inc. is seeking an organized, technology-focused Operations Administrative Assistant to support its growing Operations team.

This fully remote position will work closely with the Director of Operations and assist teams across multiple warehouse locations, including Charlotte, Forest City, Phoenix, El Paso, and Austin. You’ll help improve operational processes by developing standard operating procedures, managing documentation, supporting system training, and identifying workflow

Qualifications

• 2+ years of administrative support, operations coordination, logistics, warehousing, or related field.
• Experience with SOP development and process improvement.
• Proficient in MS Office; able to learn business software and support adoption.
• Ability to manage multiple priorities across teams and locations.

Responsibilities

• Provide administrative and coordination support to the Director of Operations and Operations teams.
• Support warehouse, domestic, and international operations through documentation and communication.
• Maintain operational records, shared files, templates, reports, and documentation.
• Assist with customer and shipment documentation, data entry, billing support, and issue resolution.
• Develop, maintain, and manage SOPs for operational activities.
• Create training materials, user guides, checklists, and process documentation.
• Administer operational platforms (WMS, TMS, CRM) and related systems.
• Coordinate employee training and ensure consistent system usage across teams.
• Prepare reports, trackers, dashboards, and management updates.
• Identify opportunities for automation and workflow efficiency improvements.

Skills

Operations Administrative Experience

SOP Development

Process Documentation

WMS/TMS/CRM Platform Support

MS Office Suite Proficiency

Education

Associate or Bachelor’s Degree in Business/Logistics/Supply Chain

Tools

WMS

TMS

CRM

Microsoft Office Suite

Job description

IGL Logistics Inc. is seeking an organized, technology-focused Operations Administrative Assistant to support its growing Operations team.

This fully remote position will work closely with the Director of Operations and assist teams across multiple warehouse locations, including Charlotte, Forest City, Phoenix, El Paso, and Austin. You’ll help improve operational processes by developing standard operating procedures, managing documentation, supporting system training, and identifying workflow