Operations Administrative Assistant

applydubaijob.com; Dubai; Remote; AED 173,000 - 202,000; Full time

Benefits offered by this job

401(k) retirement plan

Health and ancillary insurance

Paid Time Off

6 Paid Holidays

Job summary

IGL Logistics Inc. is seeking an organized, technology-focused Operations Administrative Assistant to support its growing Operations team.

This fully remote position will work closely with the Director of Operations and assist teams across multiple warehouse locations, including Charlotte, Forest City, Phoenix, El Paso, and Austin. You’ll help improve operational processes by developing standard operating procedures, managing documentation, supporting system training, and identifying workflow

Qualifications

• 2+ years of administrative support, operations coordination, logistics, warehousing, or related field.
• Experience with SOP development and process improvement.
• Proficient in MS Office; able to learn business software and support adoption.
• Ability to manage multiple priorities across teams and locations.

Responsibilities

• Provide administrative and coordination support to the Director of Operations and Operations teams.
• Support warehouse, domestic, and international operations through documentation and communication.
• Maintain operational records, shared files, templates, reports, and documentation.
• Assist with customer and shipment documentation, data entry, billing support, and issue resolution.
• Develop, maintain, and manage SOPs for operational activities.
• Create training materials, user guides, checklists, and process documentation.
• Administer operational platforms (WMS, TMS, CRM) and related systems.
• Coordinate employee training and ensure consistent system usage across teams.
• Prepare reports, trackers, dashboards, and management updates.
• Identify opportunities for automation and workflow efficiency improvements.

Skills

Operations Administrative Experience

SOP Development

Process Documentation

WMS/TMS/CRM Platform Support

MS Office Suite Proficiency

Education

Associate or Bachelor’s Degree in Business/Logistics/Supply Chain

Tools

WMS

TMS

CRM

Microsoft Office Suite

Job description

Job Title: Operations Administrative Assistant

Company: IGL Logistics Inc.

Location: Remote, United States

Employment Type: Full Time

Salary: $47,000 – $55,000 per year

Candidate Prerequisites: 2+ Years Operations/Logistics Administrative Experience | SOP Development & Process Documentation | WMS/TMS/CRM Platform Support | MS Office Suite Proficiency

Role Overview

IGL Logistics Inc. is seeking an organized and technology-focused Operations Administrative Assistant to support its growing Operations team. This fully remote position will work closely with the Director of Operations and assist teams across multiple warehouse locations, including Charlotte, Forest City, Phoenix, El Paso, and Austin.

You’ll help improve operational processes by developing standard operating procedures, managing documentation, supporting system training, and identifying workflow improvements. This role is ideal if you enjoy creating structure, improving efficiency, learning new technology platforms, and helping teams perform better through clear processes.

Key Responsibilities

• Provide administrative and coordination support to the Director of Operations and Operations teams.
• Support warehouse, domestic, and international operations through documentation, follow-ups, and communication.
• Maintain operational records, shared files, templates, reports, and recurring documentation.
• Assist with customer and shipment documentation, data entry, billing support, and issue resolution.
• Develop, maintain, and manage standard operating procedures (SOPs) for operational activities.
• Create training materials, user guides, checklists, and process documentation.
• Support the administration of operational platforms, including WMS, TMS, CRM, and related systems.
• Coordinate employee training and help ensure consistent system usage across teams.
• Prepare reports, trackers, dashboards, and management updates.
• Identify opportunities for automation, process improvements, and workflow efficiency.

Requirements & Qualifications

• Education & Experience: Associate or Bachelor’s Degree in Business, Logistics, Supply Chain, or a related field preferred; 2+ years of experience in administrative support, operations coordination, logistics, warehousing, transportation, or a related field.
• Technical Proficiency: Ability to learn business software, troubleshoot basic user issues, and support process adoption; proficiency in Microsoft Office, including Excel, Word, Outlook, and Teams; strong knowledge of SOP development, process improvement, and workflow management.
• Core Competencies: Strong written communication skills with the ability to create clear procedures and training materials; excellent organizational skills with the ability to manage multiple priorities across different teams and locations; strong attention to detail and professional judgment when handling operational and financial information.

Benefits

• 401(k) retirement plan
• Health and ancillary insurance
• Paid Time Off
• 6 Paid Holidays