Remote IT Support Specialist - Windows & Microsoft 365

Black Pearl; Abu Dhabi; À distance; AED 60 000 - 90 000; Plein temps

Résumé du poste

Black Pearl Consult is seeking an IT Support Specialist - Remote to provide first-level technical support to employees. The role covers troubleshooting across Windows, macOS, and Microsoft 365, with emphasis on documenting issues and following security procedures.

The ideal candidate will troubleshoot hardware, software, accounts, and connectivity, and escalate complex problems when needed, while maintaining timely communication in a remote work environment.

Qualifications

• Bachelor's degree in IT or related field.
• Strong troubleshooting across Windows/macOS and software issues.
• Familiarity with Microsoft 365 apps (Outlook, Teams, OneDrive, Word, Excel).
• Understanding of hardware, peripherals, networking basics (IP, DNS, Wi‑Fi, VPN).
• Good English communication and ability to assist non-technical users.

Responsabilités

• Provide first-level IT support via remote access tools, email, chat, and other channels.
• Troubleshoot Windows/macOS issues, application errors, performance problems, and software installations.
• Assist users with Microsoft 365 apps (Outlook, Teams, OneDrive, Word, Excel).
• Resolve basic account access and password reset issues.
• Troubleshoot network connectivity, Wi‑Fi, VPN, and DNS issues.
• Assist with peripheral hardware problems (printers, monitors, keyboards, mice).
• Install, configure, update, and troubleshoot business applications.
• Support onboarding and offboarding per IT procedures.
• Document support requests and resolutions clearly.
• Monitor IT requests and ensure timely responses and follow-ups.
• Follow IT security policies and report suspicious emails or incidents.
• Escalate complex issues needing admin access.
• Perform routine IT checks and admin tasks.

Connaissances

Troubleshooting

Windows/macOS troubleshooting

Microsoft 365 proficiency

Communication

Remote work

Security awareness

Formation

Bachelor's degree in Information Technology

Outils

Remote desktop tools

Ticketing systems

Microsoft 365 admin portal

Description du poste

Black Pearl Consult is seeking an IT Support Specialist - Remote to provide first-level technical support to employees. The role covers troubleshooting across Windows, macOS, and Microsoft 365, with emphasis on documenting issues and following security procedures.

The ideal candidate will troubleshoot hardware, software, accounts, and connectivity, and escalate complex problems when needed, while maintaining timely communication in a remote work environment.