IT Support Specialist

Black Pearl; Dubai; Remote; AED 78,000 - 112,000; Full time

Job summary

Black Pearl Consult is seeking an IT Support Specialist — Remote to provide first‑level technical help for employees in a distributed setup. The role requires strong troubleshooting across Windows, macOS, and Microsoft 365 apps, plus basic networking and security awareness.

You will document issues, follow procedures, and escalate complex problems as needed. The ideal candidate has a bachelor’s degree in IT or related field, experience with remote support tools, and the ability to manage

Qualifications

• Bachelor’s degree in Information Technology or related field.
• Experience in IT support, help desk, or technical support.
• Familiarity with Windows/macOS troubleshooting and Microsoft 365 apps.

Responsibilities

• Provide first-level IT support remotely via email, chat, and remote tools.
• Troubleshoot Windows, software issues, performance problems, and installation problems.
• Assist with Microsoft 365 apps: Outlook, Teams, OneDrive, Word, Excel.
• Resolve basic account access and password reset issues.
• Troubleshoot network connectivity, Wi‑Fi, VPN, and DNS-related issues.
• Support peripherals: printers, monitors, keyboards, mice.
• Document support requests, steps, and resolutions accurately.
• Follow IT security policies and report suspicious emails or incidents.
• Escalate complex issues needing admin access or advanced troubleshooting.
• Onboard/offboard employees per IT procedures.
• Monitor incoming requests and ensure timely responses.

Skills

Windows 10/11

macOS

Microsoft 365

DNS / VPN

IP addresses

Remote support

Security awareness

Independent work

Ticketing systems

Education

Bachelor’s degree in IT

Tools

Remote desktop tools

Azure AD

Intune

Job description

Job Location:

Dubai, United Arab Emirates

Work Mode:

Remote

Date Posted:

10 September 2026

Job Description / Role:

Black Pearl Consult is hiring for an IT Support Specialist - Remote to provide first-level technical support to employees.

The ideal candidate will have strong troubleshooting skills across hardware, software, user accounts, and connectivity, with the ability to document IT issues accurately, follow security procedures, and elevate complex technical problems when required.

Key Responsibilities:

• Provide first-level IT support through remote access tools, email, chat, and other communication channels.
• Troubleshoot Windows operating system issues, application errors, system performance, and software installation problems.
• Assist users with Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, and Excel.
• Resolve basic account access, password reset, and user permission issues.
• Troubleshoot network connectivity, Wi‑Fi, internet, VPN, and basic DNS‑related issues.
• Assist with printer, monitor, keyboard, mouse, and other peripheral‑related problems.
• Install, configure, update, and troubleshoot commonly used business applications.
• Support employee onboarding and offboarding by following established IT procedures.
• Document support requests, troubleshooting steps, and resolutions accurately.
• Monitor incoming IT requests and ensure timely responses and follow‑ups.
• Follow IT security policies and report suspicious emails, potential security incidents, and unauthorized access attempts.
• Escalate complex technical issues requiring administrator‑level access or advanced troubleshooting.
• Perform routine IT checks and administrative tasks as assigned.

Experience Required:

• Previous experience in IT Support, Help Desk, Technical Support, or a similar role.
• Experience using remote desktop or technical support tools.

Education Qualifications:

• Bachelor’s degree in Information Technology/ any related field.

Skills Required:

• Basic knowledge of Windows 10/11 and macOS troubleshooting.
• Familiarity with Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, and Excel.
• Understanding of computer hardware, peripherals, and basic networking concepts, including IP addresses, DNS, Wi‑Fi, and VPN.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Ability to work independently, manage multiple support requests, and prioritize tasks in a remote work environment.
• Reliable internet connection and a suitable work setup for remote support.
• Basic knowledge of Microsoft Entra ID (Azure AD), Microsoft Intune, or user access management.
• Familiarity with ticketing systems and help‑desk platforms.
• Basic understanding of cybersecurity practices and IT security procedures.

Employment / Job Type:

Full Time

Nationality:

Any Nationality

About the Company:

UAE human resources consultancy and recruitment firm serving clients across the Gulf and wider Middle East. Services include permanent and contract recruitment, executive search, outsourced staffing, and advisory work covering policy development, organisational design, compensation benchmarking, and performance frameworks, spanning banking, technology, construction, oil and gas, healthcare, hospitality, and retail.

Company Industry:

Automotive

Department / Functional Area:

IT

Closing Date:

Not mentioned (apply as soon as possible)