IT Support Specialist: Remote & On-Site Helpdesk

Mered Residences Real Estate LLC

Dubai

On-site

AED 60,000 - 90,000

Full time

13 days ago

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Job summary

Mered Residences Real Estate LLC is seeking an IT Specialist to provide timely technical support to employees, troubleshoot hardware, software, and network issues, and maintain IT documentation. The role includes setting up workstations, configuring software, and advising users on best practices as part of a fast-paced corporate environment.

The ideal candidate has 1+ years of helpdesk experience, strong Windows/macOS skills, and familiarity with Azure, MS 365, and remote support tools.

Qualifications

1+ years of experience in technical support / Helpdesk roles.
Proficiency in Windows and macOS (setup, diagnostics, troubleshooting).
Basic understanding of networking (TCP/IP, VPN, Wi-Fi, Active Directory).
Ability to explain technical concepts in simple terms.
Comfortable handling routine tasks and multitasking in a fast-paced environment.
Basic knowledge of MS Azure.
Proficiency in MS 365.
Strong knowledge of operating systems (Windows, macOS, Linux) and troubleshooting common issues.
Understanding of networking basics (TCP/IP, DNS, VPN, Wi-Fi, firewalls).
Familiarity with remote support tools (TeamViewer, AnyDesk, RDP).
Basic knowledge of hardware troubleshooting (PCs, laptops, printers, peripherals).
Experience with cloud services (Microsoft 365, Google Workspace, AWS, Azure).

Responsibilities

Provide technical support to company employees (remotely and on-site).
Troubleshoot hardware, software, corporate services, and network infrastructure issues.
Set up, configure, and maintain workstations (PCs, laptops, phones, peripherals).
Install, update, and configure office and specialized software.
Advise users on corporate IT systems and best practices.
Maintain documentation, manuals, and knowledge base articles.