Remote IT Support Specialist

Honest Shipping Private Limited; Dubai; A distancia; AED 60.000 - 90.000; Jornada completa

Descripción de la vacante

Honest Shipping Private Limited is seeking a Remote IT Technician to deliver remote technical support for hardware, software, OS, and business applications from a UAE-based work environment. You will diagnose issues, apply fixes via remote access, and ensure timely resolution while keeping customers accurately informed.

The role requires a Bachelor's degree in a related IT field or equivalent experience, strong troubleshooting ability, and familiarity with ticketing systems and ITSM practices.

Formación

• Bachelor's degree in IT, CS, IS or related field (or equivalent work experience).
• Experience in IT support, service desk or help desk roles preferred.
• Strong understanding of hardware, operating systems, networking, and software applications.
• Familiarity with remote support tools, ticketing systems, and IT service management practices.
• Excellent analytical and troubleshooting skills with a customer-focused approach.
• Strong written and verbal communication; ability to prioritize multiple technical issues.

Responsabilidades

• Provide remote technical support for hardware, software, OS, and business applications.
• Diagnose, troubleshoot, and resolve issues using remote access tools and support platforms.
• Install, configure, and maintain software, system updates, and user applications.
• Respond to service requests, prioritize incidents, and manage tickets through completion.
• Assist users with account access, system configuration, and inquiries.
• Monitor system performance and identify recurring issues for investigation.
• Escalate complex incidents to specialized teams while maintaining clear user communication.
• Maintain accurate documentation of support activities, resolutions, and procedures.
• Support security practices by following policies for system access and data protection.
• Contribute to process improvements and update technical documentation.

Conocimientos

IT support

Remote support tools

Ticketing systems

Analytical troubleshooting

Customer-focused

Communication skills

multitasking

Educación

Bachelor's degree in IT / CS / IS or related field

Herramientas

Ticketing systems

ITSM practices

Remote access tools

Descripción del empleo

Honest Shipping Private Limited is seeking a Remote IT Technician to deliver remote technical support for hardware, software, OS, and business applications from a UAE-based work environment. You will diagnose issues, apply fixes via remote access, and ensure timely resolution while keeping customers accurately informed.

The role requires a Bachelor's degree in a related IT field or equivalent experience, strong troubleshooting ability, and familiarity with ticketing systems and ITSM practices.