IT Support Specialist

Smart Infinitech; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Smart Infinitech in Dubai seeks a front-line technical support specialist to assist managed services clients. You will troubleshoot, resolve tickets within SLA targets, and conduct on-site visits across Dubai.

Ideal candidates have 1–3 years in IT support, strong knowledge of Windows Server and networking basics, and a UAE driving license for on-site visits. This role offers growth in a dynamic tech environment with hands-on client engagement.

Qualifications

• 1–3 years in an IT support role.
• Working knowledge of Windows Server and networking fundamentals.
• UAE driving license preferred for on-site visits.

Responsibilities

• Resolve helpdesk tickets within SLA targets.
• Perform on-site diagnostics and repairs.
• Maintain accurate asset and issue documentation.
• Escalate complex issues to senior engineers.

Skills

Windows Server

Networking basics

IT Support

Job description

Front-line technical support for our managed services clients — troubleshooting, ticket resolution, and on-site visits across Dubai.

Responsibilities

• Resolve helpdesk tickets within SLA targets
• Perform on-site diagnostics and repairs
• Maintain accurate asset and issue documentation
• Escalate complex issues to senior engineers

What we’re looking for

• 1–3 years in an IT support role
• Working knowledge of Windows Server and networking fundamentals
• UAE driving license preferred for on-site visits