Patient Coordinator

Sharjah Golf and Shooting Club; Sharjah; On-site; AED 40,000 - 67,000; Full time

Job summary

Sharjah Golf and Shooting Club in the United Arab Emirates is seeking a qualified Client Services Associate to guide clients through clinic services, schedule appointments, and maintain accurate records with confidentiality and empathy.

You will coordinate with physicians and nurses, handle registrations and insurance verifications, explain financial responsibilities, and help develop service protocols to enhance the patient experience while keeping a welcoming reception area.

Qualifications

• 2–3 years in a client-facing role, preferably in healthcare or clinic settings.
• Proficiency with EHR systems and standard office software.
• Strong interpersonal and communication skills with diverse clients.

Responsibilities

• Serve as the primary contact for clients guiding them through clinic services and scheduling.
• Manage and maintain accurate client records, ensuring confidentiality.
• Coordinate care by liaising with physicians, nurses and other professionals.
• Process registrations, insurance verifications, and payments with clear explanations.
• Identify and resolve client concerns, escalating when needed to management.
• Facilitate communication between clients and clinical team; translate medical info clearly.
• Assist in developing and implementing client service protocols to improve patient experience.
• Maintain a welcoming, organized reception area and manage clinic inventory for admin supplies.

Skills

Customer service excellence

Communication skills

Organizational skills

Multitasking

Discretion and confidentiality

Education

High school diploma

Associate's or Bachelor's degree in related field (preferred)

Tools

Microsoft Office Suite

Electronic Health Records (EHR) systems

Job description

Responsibilities

• Serve as the primary point of contact for clients guiding them through clinic services and appointment scheduling with empathy and efficiency
• Manage and maintain accurate client records ensuring confidentiality and compliance with all relevant healthcare regulations
• Coordinate client care by liaising with physicians, nurses, and other healthcare professionals to ensure seamless service delivery
• Process client registrations, insurance verifications, and payment collections, providing clear explanations of financial responsibilities
• Proactively identify and resolve client concerns, escalating complex issues to management when necessary to ensure client satisfaction
• Facilitate communication between clients and the clinical team, translating medical information into understandable terms and relaying pertinent client updates
• Assist in the development and implementation of client service protocols to enhance the overall patient experience
• Maintain a welcoming and organized reception area ensuring a positive first impression for all clinic visitors
• Manage clinic inventory for administrative supplies and patient-facing materials ensuring availability and proper stocking
• Contribute to a positive team environment by collaborating effectively with colleagues and supporting clinic operations

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in a related field preferred
• Minimum of 2-3 years of experience in a client-facing role, preferably within a healthcare or clinic setting
• Proficiency in Electronic Health Record (EHR) systems and standard office software (Microsoft Office Suite)
• Exceptional interpersonal and communication skills, with the ability to build rapport with diverse client populations
• Strong organizational and time-management abilities, capable of multitasking in a fast-paced environment
• Demonstrated problem-solving skills and the capacity to handle sensitive client information with discretion
• Familiarity with medical terminology and healthcare insurance processes is highly advantageous
• A compassionate and patient demeanor, committed to providing outstanding client service
• Ability to remain calm and professional under pressure, adapting to changing clinic needs