Remote Healthcare IT Helpdesk - 24/7 Support

applydubaijob.com; Dubai; On-site; AED 126,000 - 206,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Flexible spending or health savings

Life and AD&D insurance

Short- and long-term disability

Paid time off

Employee assistance program

401(k) with company match

Additional benefits

Job summary

Confidential is seeking an IT Helpdesk Associate to provide frontline support for clinical applications in a remote, 24/7 healthcare IT services environment. You will handle calls, troubleshoot issues, and manage incident tickets to ensure continuous operation of Epic, Cerner, McKesson, and Meditech systems.

The role requires strong English communication, a minimum of 1 year call center experience, and at least 4 years in service desk/technical support.

Qualifications

• 4+ years service desk experience or equivalent.
• Experience with clinical applications (Epic, Cerner, McKesson, Meditech).
• Strong technical troubleshooting and diagnostic skills.
• Willingness to work 24/7 shifts.

Responsibilities

• Handle inbound service desk calls for clinical applications in a 24/7 environment.
• Troubleshoot workflows, application errors, user access, and system functionality.
• Document interactions and manage incident tickets through resolution/escalation.
• Maintain phone queue availability during shifts and ensure private workspace with reliable internet.
• Travel up to 10% and lift up to 25 lbs when required.

Skills

Service desk experience

Clinical applications

Technical troubleshooting

Shift flexibility

Tools

Epic

Cerner

McKesson

Meditech

Job description

Confidential is seeking an IT Helpdesk Associate to provide frontline support for clinical applications in a remote, 24/7 healthcare IT services environment. You will handle calls, troubleshoot issues, and manage incident tickets to ensure continuous operation of Epic, Cerner, McKesson, and Meditech systems.

The role requires strong English communication, a minimum of 1 year call center experience, and at least 4 years in service desk/technical support.