Virtual Care Referral Coordinator

Remotedxb; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Remotedxb in Dubai, UAE is seeking a Medical Office Assistant to support physicians and care teams. You will assist members by routing referrals, imaging orders, and prior authorizations, and help patients with maps and direct dial numbers.

You will coordinate medical records, manage electronic health records requests, and assist providers with patient forms. The role requires strong communication, organization, and the ability to multitask in a fast-paced medical environment.

Qualifications

• Experience in a physician's office or medical institution with exposure to managed care and primary care rules.
• Proficient with Google Suite or related software
• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to multi-task and handle a fast-paced environment with competing priorities

Responsibilities

• Assist members via telephone and messaging to ensure external and internal referrals, imaging orders, and prior authorizations are properly routed
• Help patients with maps, facility locations, and direct dial numbers
• Coordinate medical records and imaging results to ensure availability for external providers and internal review
• Manage electronic medical records and records requests
• Assist providers in completing patient forms such as Medical Opinion and SSI Disability forms
• Collaborate with providers, care teams, patient support, and compliance staff

Skills

Communication skills

Interpersonal skills

Multitasking

Attention to detail

Tools

Google Suite

Job description

Responsibilities

• Assist members via telephone and messaging to ensure external and internal referrals, imaging orders, and prior authorizations are properly routed
• Help patients with maps, facility locations, and direct dial numbers
• Coordinate medical records and imaging results to ensure availability for external providers and internal review
• Manage electronic medical records and records requests
• Assist providers in completing patient forms such as Medical Opinion and SSI Disability forms
• Collaborate with providers, care teams, patient support, and compliance staff

Requirements

• Work experience in a physician's office or medical institution with exposure to managed care and primary care rules
• Proficient with Google Suite or related software
• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to multi-task and handle a fast-paced environment with competing priorities