Remote Administrative & Operations VA (Onboarding & EHR)

Remotedxb; Dubai; On-site; AED 50,000 - 84,000; Full time

Job summary

20four7VA is seeking a proactive administrative/virtual assistant to support therapists and the practice from a remote home office in the Dubai area. You will handle inquiries, onboard clients, schedule consultations using EHR systems, verify insurance, and maintain confidential records in line with HIPAA requirements.

You will also support the Practice Manager and Owner, coordinate calendars, and manage internal communications.

Qualifications

• Previous experience in administrative or virtual assistant roles
• Strong customer service and client communication skills
• Excellent written and verbal English communication skills
• Understanding of HIPAA regulations and confidentiality requirements
• Proficiency with Google Workspace or Microsoft Office
• Ability to work independently with minimal supervision
• Reliable internet connection and a quiet, private home office

Responsibilities

• Serve as the first point of contact for incoming phone calls, emails, and website inquiries
• Coordinate new client onboarding and match prospective clients with appropriate therapists
• Schedule consultation and intake appointments using Electronic Health Record (EHR) systems
• Verify insurance eligibility, benefits, and assist with claims processing
• Maintain accurate, confidential client records in compliance with HIPAA regulations
• Provide administrative support to the Practice Manager and Practice Owner
• Manage calendars and internal communications

Skills

Customer service

English communication

Independent worker

Time management

Tools

Google Workspace

Microsoft Office

EHR software

VoIP systems

Job description

20four7VA is seeking a proactive administrative/virtual assistant to support therapists and the practice from a remote home office in the Dubai area. You will handle inquiries, onboard clients, schedule consultations using EHR systems, verify insurance, and maintain confidential records in line with HIPAA requirements.

You will also support the Practice Manager and Owner, coordinate calendars, and manage internal communications.