Remote Enterprise Client Delivery Lead – Legal Tech

Flank; Dubai; À distance; AED 331 000 - 661 000; Plein temps

Avantages offerts par ce poste

Innovative work

Autonomy & impact

Global team

Competitive salary

Résumé du poste

Flank is seeking a Client Delivery Manager to drive adoption across our largest enterprise customers. You’ll work with client legal teams, ops, and business units to map how Flank fits into daily workflows and to design scalable processes on our platform.

You will own relationships, uncover opportunities, and translate needs into measurable outcomes with a bias for action in a remote-first, globally distributed environment.

Qualifications

• Experience in legal operations or legal tech.
• Hands-on experience with contracts and contract workflows, CLM tools ideal.
• Ability to map messy workflows and redesign processes.
• Data-driven, metrics-focused with clear KPIs.
• Ability to think from first principles and simplify complexity.

Responsabilités

• Own adoption across a portfolio of large enterprise customers.
• Map legal work flows and identify bottlenecks to generate new use cases.
• Design and implement contract and legal workflows on the Flank platform.
• Build practical solutions with the platform to solve client problems.
• Collaborate with Flank's legal team and customer lawyers to align requirements.
• Measure success with usage data and impact, then inform decisions.
• Manage stakeholder relationships across in-house counsel, ops, procurement, sales, and leadership.
• Provide feedback to product and engineering on user needs and improvements.
• Document repeatable playbooks to accelerate deployments and expansions.

Connaissances

Legal operations

Contracts workflow

Process mining

Data-driven

First-principles thinking

Interpersonal skills

Bias for action

Product instinct

Customer focus

Startup-ready

Time-zone coordination

Description du poste

Flank is seeking a Client Delivery Manager to drive adoption across our largest enterprise customers. You’ll work with client legal teams, ops, and business units to map how Flank fits into daily workflows and to design scalable processes on our platform.

You will own relationships, uncover opportunities, and translate needs into measurable outcomes with a bias for action in a remote-first, globally distributed environment.