Remote Client Support Specialist - Service & Solutions

Remotedxb; Dubai; Remote; AED 60,000 - 90,000; Full time

Job summary

Remotedxb in Dubai is seeking a client support specialist to respond to inquiries via email, phone, chat, and other channels, providing accurate information and timely resolutions.

The role requires independent work, collaboration with internal teams, strong organization, and a client-focused attitude to ensure high-quality service for English-speaking clients. You will monitor requests, document interactions, and escalate complex issues when needed while maintaining professional standards.

Qualifications

• Previous experience in client support or customer service roles.
• Strong communication and interpersonal skills.
• Ability to work independently and collaborate with internal teams.
• Ability to manage multiple client requests while maintaining service quality.
• Strong organizational and time-management skills.
• Reliable internet connection and a suitable setup for remote work.
• Professional, proactive, and client-oriented attitude.
• English proficiency is required for English-speaking clients.

Responsibilities

• Respond to client inquiries through email, phone, chat, and other channels.
• Provide accurate and timely information based on client needs and procedures.
• Assist clients with questions, requests, account-related issues, and service concerns.
• Troubleshoot problems and provide effective solutions in a professional manner.
• Follow up with clients to ensure requests are resolved.
• Escalate complex issues to the appropriate internal team.
• Maintain accurate records of client interactions, requests, and resolutions.
• Monitor open requests and ensure timely follow-up and resolution.
• Identify recurring client concerns and communicate feedback to internal teams.
• Collaborate with different departments to resolve client issues efficiently.
• Maintain a professional, responsive, and client-focused approach in all interactions.
• Follow company policies, procedures, and service standards.

Skills

Client support

Communication

Time management

Independent work

Team collaboration

English proficiency

Job description

Remotedxb in Dubai is seeking a client support specialist to respond to inquiries via email, phone, chat, and other channels, providing accurate information and timely resolutions.

The role requires independent work, collaboration with internal teams, strong organization, and a client-focused attitude to ensure high-quality service for English-speaking clients. You will monitor requests, document interactions, and escalate complex issues when needed while maintaining professional standards.