Remote Client Support & Solutions Specialist

Remotedxb; Dubai; Remote; AED 60,000 - 85,000; Full time

Job summary

Remotedxb is seeking a client support specialist to handle inquiries via email, phone, chat, and other channels in the UAE. You will provide accurate information, troubleshoot issues, and ensure timely resolutions while maintaining a client-focused approach.

The role requires strong communication, independence, and English proficiency, with experience in support or account management and familiarity with CRM/ticketing tools.

Qualifications

• Experience in client support or account management.
• Strong written and verbal communication.
• English proficiency required.
• Ability to manage multiple requests concurrently.

Responsibilities

• Respond to client inquiries via email, phone, chat, and other channels.
• Provide accurate information based on client needs and procedures.
• Assist clients with questions, requests, account-related issues, and service concerns.
• Troubleshoot problems and provide effective solutions in a professional manner.
• Follow up with clients to ensure their requests have been properly resolved.
• Escalate complex or sensitive issues to the appropriate internal team.
• Maintain accurate records of client interactions, requests, and resolutions.
• Monitor open requests and ensure timely follow-up and resolution.
• Identify recurring client concerns and communicate feedback to internal teams.
• Collaborate with different departments to resolve client issues efficiently.
• Maintain a professional, responsive, and client-focused approach in all interactions.
• Follow company policies, procedures, and service standards.

Skills

Multichannel support

Excellent communication

English fluency

Independent work

Time management

Team collaboration

CRM familiarity

Tools

CRM systems

Ticketing platforms

Email/Chat tools

Job description

Remotedxb is seeking a client support specialist to handle inquiries via email, phone, chat, and other channels in the UAE. You will provide accurate information, troubleshoot issues, and ensure timely resolutions while maintaining a client-focused approach.

The role requires strong communication, independence, and English proficiency, with experience in support or account management and familiarity with CRM/ticketing tools.