Remote Client Support Specialist — Solve & Delight

Remotedxb; Dubai; Remote; AED 134,000 - 201,000; Full time

Job summary

Remotedxb in the United Arab Emirates seeks a client support specialist to handle inquiries via email, phone, chat, and more, delivering accurate information and friendly service.

You will work remotely from Dubai, coordinate with internal teams, and ensure timely resolution of requests. The ideal candidate has experience in client support, strong communication, and the ability to manage multiple requests while maintaining quality.

Qualifications

• Previous experience in client support, customer service, or account management.
• Strong communication and interpersonal skills.
• Ability to work independently and collaborate effectively with internal teams.
• Ability to manage multiple client requests while maintaining service quality.
• Strong organizational and time-management skills.
• Reliable internet connection and a suitable setup for remote work.
• English proficiency.

Responsibilities

• Respond to client inquiries through email, phone, chat, and other channels.
• Provide accurate and timely information based on client needs and procedures.
• Assist clients with questions, requests, account-related issues, and service concerns.
• Troubleshoot problems and provide effective solutions professionally.
• Follow up with clients to ensure requests are resolved.
• Escalate complex or sensitive issues to the appropriate internal team.
• Maintain accurate records of client interactions, requests, and resolutions.
• Monitor open requests and ensure timely follow-up and resolution.
• Identify recurring client concerns and communicate feedback to internal teams.
• Collaborate with different departments to resolve client issues efficiently.

Skills

Client support

Customer service

Account management

Job description

Remotedxb in the United Arab Emirates seeks a client support specialist to handle inquiries via email, phone, chat, and more, delivering accurate information and friendly service.

You will work remotely from Dubai, coordinate with internal teams, and ensure timely resolution of requests. The ideal candidate has experience in client support, strong communication, and the ability to manage multiple requests while maintaining quality.